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Did this ever get answered? had no issues depositing money into my account but now unable to make an order for the morning due to no way of verifying nationality on app or website as far as I can see..

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I am having the same problem and I think it is shocking that they allow you to make any transaction if they are seeking verification (After 3 years). 

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Do you know how to verify already? I got the same issue but I don`t know how to do now....

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Hi all - you should be able to see a yellow (ish) bar at the top of your My IG page where you would then put in your personal details which will be dependent on your geographical location. For example as a UK citizen you would have to input your NI number. In the image below you can see this at the top of the screen, however if you can't provide the information requested then you should see a pop up with contact details. If you have a mobile just tap on the top orangey yellow part and you can update there.

 

This is a requirement by the new MiFID II regulations which came in on the 3rd of January. Let me know if you are having any issues? Thanks.

 

Web

contact us[1].jpg

 

Mobile

IMG_0943.PNG

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Look, It didn`t show any yellow bar there. QQ图片20180301234951.png

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Please note MiFID is for European clients. I have just checked your account specifically and can see that we requested you to send in a new ID as your current one has expired, and this has caused the account to be locked. 

 

Please send a copy of your latest ID to helpdesk@ig.com and we will be able to look into getting this sorted. If you have any further questions please give us a call or contact us on the above email as any further discussion is likely to be specific to your account and we can't discuss this on a public forum. 

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