Having a pending US Options account stops one from adding funds to spread betting account

[HydroBoy]

Hey IG Support!

I was in the process of opening a US Options & futures account, I had applied for it, but still had to do the quiz and upload my id. When I tried to add funds to my spread betting account, but got a message saying that I had to re-upload my ID.

This made me expedite the application for the US Options account, good thing in the end. After I finished the onboarding on that account, I was able to add funds again to the SB account.

Raising this as it might create an extra stressful situation if it would've happened during a margin call.

 

TA

[HydroBoy]

Another issue: while the US Options account is being reviewed I cannot transfer funds between my accounts. The pop up is the onfido message:

Quote

Thanks, we're just checking your details

We'll send you a notification when we're done, which should be within a couple of hours.
You can explore the trading platform in the meantime.

 

I reckon the pop up to upload the id might show if I tried to move funds while the account is pending.

Edited June 21 by HydroBoy

[KoketsoIG]

4 hours ago, HydroBoy said:

Another issue: while the US Options account is being reviewed I cannot transfer funds between my accounts. The pop up is the onfido message:

 

I reckon the pop up to upload the id might show if I tried to move funds while the account is pending.

Dear @HydroBoy,

Thank you for your post.

Please contact us via telephone to have the payment operations team move funds on your behalf.

Thanks,

KoketsoIG