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Charting problem


cate

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Hi guys,

 

Part way through this morning my charts have stopped displaying any data. I'm using the basic charts running on google Chrome. The chart is just displaying a message saying "Right click to run Adobe Flash Player" but right clicking doesn't have any effect. I would say this is a problem with my system, but I've spent an hour trying to debug and as far as I can see my chrome and flash are both up to date, and I can't see what would have suddenly changed mid morning.

 

Just checking on here to make sure it really is just me, and not a charting problem other people are experiencing too.

 

Thanks!

Cate

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Hi  - please make sure you look into the follow and let me know. I think this should resolve your issue. 

 

In the top URL click on the IG Group text > Flash > Always allow. It probably is automatically set to default, but this method should get you sorted. You will then be prompted to refresh your page, so just accept / click yes. 

 

2018-01-09 15_44_53-IG Trading Platform _ Spread Betting.png

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Guys, thank you all so much. I really appreciated the help. It turned out I did need to update flash: I just wasn't expecting that sort of thing to suddenly happen in the middle of a session! But I've learnt something in the process - so thanks to all of you for the advice! 

 

Happy trading!

Cate

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