Charting problem

[cate]

Hi guys,

 

Part way through this morning my charts have stopped displaying any data. I'm using the basic charts running on google Chrome. The chart is just displaying a message saying "Right click to run Adobe Flash Player" but right clicking doesn't have any effect. I would say this is a problem with my system, but I've spent an hour trying to debug and as far as I can see my chrome and flash are both up to date, and I can't see what would have suddenly changed mid morning.

 

Just checking on here to make sure it really is just me, and not a charting problem other people are experiencing too.

 

Thanks!

Cate

[Caseynotes]

IG Status page not showing any problems.

 

http://status.ig.com/

 

 

 

 

[cate]

Thanks, Caseynotes. Still digging around in my system to see what could be causing the problem. :smileysad:

[rimmy2000]

 make sure you have the latest versio installed 

https://get.adobe.com/flashplayer/otherversions/

 

rgds

[Caseynotes]

The Adobe flash program could have been corrupted and may need an uninstall/reinstall. I vaguely remember the same thing happened to me a while back on the old platform.  

[JamesIG]

Hi  - please make sure you look into the follow and let me know. I think this should resolve your issue. 

 

In the top URL click on the IG Group text > Flash > Always allow. It probably is automatically set to default, but this method should get you sorted. You will then be prompted to refresh your page, so just accept / click yes. 

 

[cate]

Guys, thank you all so much. I really appreciated the help. It turned out I did need to update flash: I just wasn't expecting that sort of thing to suddenly happen in the middle of a session! But I've learnt something in the process - so thanks to all of you for the advice! 

 

Happy trading!

Cate

[Guest Greatscott]

Given that most browsers are ditching Flash Player by 2020, has IG mention upgrading their charting?

[Caseynotes]

25 minutes ago, Greatscott said:

Given that most browsers are ditching Flash Player by 2020, has IG mention upgrading their charting?

Hi, yes we are waiting for the share dealing platform upgrade to html5 matching the spread betting and cfd platforms, no delivery date given as yet.