Jump to content

New customer, already tired of poor service


Guest clockies

Recommended Posts

Guest clockies

Opened a new account October 2017. Send an initial e-mail about transfers that takes 2 weeks to get a reply (after complain on forum).

 

IG confirms receipt of transfer request in November, that then goes dead. Current broker says they have got no request. An e-mail to query this never got a reply.

 

I have contacted live chat a number of times and have always been told transfers will get back to me, well they never have despite multiple attempts from me to get an answer.

 

My other broker has again recently confirmed that they have received no transfer requests and as I result I have now incurred some fees. Fees that could have been avoided if they had received the transfer request by the end of December that I sent to IG in plenty of time.

 

In my last live chat I said I would check with the other broker in Jan and if they have not been given the request I would ask them to refuse and then I would leave IG, I do not appear to have been taken seriously.

 

So after this, it is a case of "Hello IG!, Goodbye IG!"

Link to comment
  • 3 weeks later...

Happened to me too! Loving the diverse choice of markets to trade and the options for instantaneous credit card deposit.

 

I'm about to lose faith with IG of putting my money in here. 

 

Have others experienced the same? Would I encounter similar problems when withdrawing my funds, with such level of customer service?

Link to comment

 Thanks. I assumed you have been with IG for long. That's slightly comforting. 

 

I've tried Live Chat, Document Upload, Sending Document via email, Direct Message IG Twitter, to no avail in getting even the slightest response. Only response I got was from Live Chat which they said they're looking into it. 

 

Haven't tried phone service - as I'm dialing international calls. Super expensive from my country.

Link to comment
  • 3 weeks later...
Guest touareg

Sorry to say i'm a new customer and have run foul of IG not trying to help in any way, when I called them for help, they responded by closing my account while I was talking to them on the phone. so now I can't buy or sell my shares and IG offering no solution.

What do I do now.

Link to comment

Archived

This topic is now archived and is closed to further replies.

  • General Statistics

    • Total Topics
      22,109
    • Total Posts
      92,976
    • Total Members
      42,495
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    GoodLuck
    Joined 04/06/23 13:40
  • Posts

    • The inclusion of trading volume as a standard indicator in charting software for the past three decades is not without reason—it offers a vital advantage. Volume analysis grants traders valuable insights into the actions of market participants at different price levels. By focusing on volume, traders can react more effectively to price movements rather than attempting to predict the future direction of prices, as is often the case with many other technical indicators. 📍Key points about volume Here are the key points regarding the volume indicator commonly plotted on the X-axis in trading: 🔹Volume Indicator: The volume indicator calculates the total number of shares or contracts traded during a specified time period. It is usually displayed as a histogram or line chart, with time represented on the X-axis. 🔹Liquidity: Volume is a critical metric as it provides insights into the liquidity of a security. Higher volume generally indicates greater market participation and liquidity, making it easier to buy or sell the asset without significantly impacting its price. 🔹Confirmation: Volume can validate the authenticity of price movements. In an uptrend, increasing volume supports the bullish move, indicating strength and conviction among buyers. Conversely, declining volume during an uptrend may signal weakness or lack of interest. The same principles apply to downtrends. 🔹Breakouts and Reversals: Volume analysis is often employed to identify breakouts and potential trend reversals. A significant increase in volume during a breakout suggests a higher probability of a sustained move, while decreasing volume near a support or resistance level might indicate a potential reversal. 🔹Divergence: Volume can unveil discrepancies between price and market sentiment. For instance, if prices are rising while volume is decreasing, it could suggest that the rally is losing momentum and a reversal may be imminent. Similarly, increasing volume during a price decline might indicate selling pressure and the potential for further downside. 🔹Confirmation of Patterns: Volume can serve to confirm or invalidate chart patterns such as triangles, head and shoulders, or double tops/bottoms. Higher volume during pattern formations enhances their reliability, while low volume can cast doubt on the significance of the pattern. 🔹Watch for High Volume: Unusual spikes in volume can indicate significant market events, such as earnings releases, news announcements, or institutional buying/selling. Abnormal volume levels can lead to increased volatility and potentially present trading opportunities. 🔹Relative Volume: Comparing current volume to historical average volume helps assess the significance of current trading activity. Higher volume relative to the average may imply increased interest, while lower volume might suggest a lack of conviction or reduced market participation.
    • I don't know but it looks like a really awesome service Because I have come across all sorts of mixers in my work  
    • Charting the Markets: 2 June Indices rally as US agrees debt ceiling bill. EUR/USD, GBP/USD rally while EUR/GBP stabilises as US debt ceiling bill is passed. And WTI recoups recent losses while gold, silver on track for first weekly advance. Axel Rudolph FSTA | Senior Financial Analyst, London | Publication date: Friday 02 June 2023               This is here for you to catch up but if you have any ideas on markets or events you want us to relay to the TV team we’re more than happy to.
×
×
  • Create New...