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Carillion shares sold Thursday but balance not available



I placed a trade on Monday 8th Jan and set a stop loss for 13p per share. The shares sold Thursday around 2pm when they hit 12.87


Now Friday 19th, after balance showing available zero.... I called and was told that the trade may not have been confirmed despite the shares selling, order being placed and that sometimes there is a delay or not fulfilled from IG to next dealer but if this is the case, this is a grave concern as I could lose everything because IG cannot fulfill an order I place to buy or sell despite an order confirmation taking place nor can I go back into another trade again with an available balance showing.


The balance shows in my share dealing account however but available as zero.


Has anyone ever had this happen?

I really hope I don’t have to go to media or thisismoney or which or small claims as it’s such a hassle.

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I had an issue with a share dealing account as well funny enough about a company that almost went to the wall and issued a buyback of outstanding shares after a split, I am also unhappy with the outcome and trying to get an answer maybe have a look at my post on "ORIG" 

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