Historical data on Pro Real Time long term charts

[risk]

Longer term charts on PRT are only showing data going back to 2014 - they were previously showing a lot more. Problem started this week,

Daily/ Weekly/ Monthly Timeframes

Germany30 and also some FOREX

 

Does anyone have the same issue or a solution please?

 

Thanks

 

[Caseynotes]

Hi ,  have you tried changing the historic data units tab for a reload?

 

https://www.prorealtime.com/en/help-manual/historical-data-and-timeframe

 

 

 

 

[risk]

Hi

 

Thanks , but it doesnt show further back than Oct/Nov 2013, even if I select 10 years or 10,000units. 

 

Never used to be the case, this has only started happening this week for me

Thanks for your response though. 

 

 

[Caseynotes]

I remember once being advised to load 100,000 but your best bet may just to go to the 'Help' tab then 'Technical Support' and you should get a dialog box to type the problem and that is sent to an IG tech who will advise, very good and usually very prompt.

[risk]

Tried the 100,000 units - doesn't make a difference.

Will give support a try.

Thanks

[risk]

Incas anyone else has the same issue....

 

I spoke to Support via live chat and they gave me the following solution

 

open the chart in question

right click and click on "custom trading hours"

find the appropriate heading on the left

make sure the settings are as per the image 

[phillo]

well, my data on some of my short time  ftse stocks  prorealtime charts isn't working atm !         had that trouble last month