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Historical data on Pro Real Time long term charts


risk

Question

Longer term charts on PRT are only showing data going back to 2014 - they were previously showing a lot more. Problem started this week,

Daily/ Weekly/ Monthly Timeframes

Germany30 and also some FOREX

 

Does anyone have the same issue or a solution please?

 

Thanks

 

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6 answers to this question

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Hi

 

Thanks , but it doesnt show further back than Oct/Nov 2013, even if I select 10 years or 10,000units. 

 

Never used to be the case, this has only started happening this week for me

Thanks for your response though. 

 

 

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I remember once being advised to load 100,000 but your best bet may just to go to the 'Help' tab then 'Technical Support' and you should get a dialog box to type the problem and that is sent to an IG tech who will advise, very good and usually very prompt.

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Incas anyone else has the same issue....

 

I spoke to Support via live chat and they gave me the following solution

 

open the chart in question

right click and click on "custom trading hours"

find the appropriate heading on the left

make sure the settings are as per the image 

M3YrB0g.png

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    • Hey,  I completely understand your frustration and I will pass it onto our senior team as well as the exposure desk.  The decisions has been made but I'm so sorry for how it's impacting your trading. With exceptional client demand in the equity space, we have reviewed our 12000 leveraged markets and decided to withdraw less than 1000 small cap equities, after a review of associated returns on these markets. We will continue to support these markets for Share Dealing, where that product is available. Sorry again for this inconvenience.  All the best 
    • Hey @SunnyD, Thanks for your post,  If you buy a future contract it usually has a slightly larger spread however you're not  subject to overnight funding like you are for cash price/ DFB.  You will not be charged 20 pts per night it's just the initial 20 points spread when you open the position. If you leave it there (and have enough on your account to cover your margin) there aren't any other fees.  Just as a heads up the April contract actually expires in March. You can find details on the platform in the get info section:  All the best 
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