Place stop order - SORRY. An unexpected error has occurred.

[Guest MN18]

Hi,

 

When I tried to place a stop order on the web, an error is shown "SORRY. An unexpected error has occurred." My IG app does not display the trade button. Please help.

 

Thank you.

[Caseynotes]

Hi ,  If you go to the 'contact us' page you can use the 'live chat' for information or use the 123 to choose a category, there is a different dealing desk 24 hr phone number for the different account types.

 

https://www.ig.com/uk/contact-us

 

 

 

 

[Guest PandaFace]

Going to need more info to help like market name, order type etc but otherwise call the help desk I’m afraid. Probably better to just call tbh because there could be a billion different things

[JamesIG]

thanks  and  for your assistance on this one.  as Panda said, if you are looking at a trade you want to place as soon as possible, it's always better to give us a call as we should be able to resolve very quickly, place the trade over the phone, or provide justification of why you can't do what you are trying to do. This is because the market is open and it's important to get the trade executed asap.

 

If, however, you are more curious and the reply isn't time sensitive, then we can of course help on Community.