Stopped out on demo account - SL not met?

[Guest Xenon]

Hi,

 

I entered a trade yesterday before midnight.

My trade is no longer active, and I simply can't see why.

It's made on the demo account, and I'm not able to see past history on this account - so can't even see why this has happened.

Even an overnight fee shouldn't have stopped me out as far as I can see, and the SL at 8892 still haven't been met.

What am I missing?

 

Really hope that someone can help.

Tried to contact IG directly through their support page, but kept on telling me that I should login, even though I was logged in.

 

Kind regards,

Thomas

 

 

 

[Guest Xenon]

Hi,

 

Only contact e-mail that I can find is this:

newaccounts.dk@ig.com

 

I mailed them approximately one week ago, and I still haven't received a reply.

Could you help?

 

Kind regards,

Thomas 

[JamesIG]

Please can you give us a call using the numbers at the bottom of this page https://www.ig.com/dk as I can't see a trade based on the information you have given. I believe one of our sales traders would need to look into this and discuss things which can't be posted on a open forum. 

[Guest Xenon]

Will you come back?

I still haven't heard anything.

 

Kind regards,

Thomas

[JamesIG]

Hey - sorry about this. I just checked the email you sent but no additional information was added to assist in resolving this, so I have asked someone to call you with the number we have on file. 

[JamesIG]

Hey - I've just tried to look into this, however the last trade I can see on the only IG account linked to this email address was on the 8th April. Do you have multiple sign ups via alternative emails? At present, given the above, I believe this is likely to be the reason. 

[Guest Xenon]

Hi,

 

Appreciate the fast reply.

I haven't got any other accounts, - only one login where I access my CFD and Demo account.

Furthermore there is an CFD MT4 account, not being used though.

Last trade I did on the Demo account was on the 1st of May, where I took this screenshot.

I can of course provide you with the full screenshot directly if needed, not the cropped version.

 

Hope you can help me straighten this out :-)

 

Kind regards,

Thomas

[Guest Xenon]

Hi James,

 

Is there a case number that I might refer to, - so that they'll be aware of what's this all about - so that I won't have to submit screenshots etc. once again, or?

 

Kind regards,

 

Thomas

[JamesIG]

Hey  - there isn't a case number per say, but just direct them to here (IG Community >> IG Support >> IG Trading Support and Discussion >> Stopped out on demo account - SL not met?) or if you're emailing just send a link.