Jump to content
  • 0
Sign in to follow this  

Technical question ,Mackbook with Chrome lagging the charts

Question

My 2016 Macbook 13" CPU i5, 8gb is lagging the charts(10 tabs open) in chrome recently, iv checked consumption 5gb ram(out of 8gb) and 20% CPU so where is the issue ? shockwave, java in Chrome?

I have reinstalled Chrome but doesn't help.

Does it need more ram? firefox maybe will be better ?

Is it IG platform only optimized for windows ?

I keep the computer very clean.

btw Safari doesn't display the charts fully so I can't use it, why not IGindex ?

Any ideas ?

Share this post


Link to post

8 answers to this question

Recommended Posts

  • 0

Hi  

I run a similar computer set up but on windows and with an i7. The CPU is not the issue and I have the same 8gb RAM. I also use chrome. The issue well may be with RAM and Java. I have had warning notices in the past if I am running a lot of charts WITH a lot of indicators all at once. The notice came from the ProRealTime platform which I think somehow throttles the RAM you can use (hence the slider on the opening tab) said I was pushing the RAM too hard (don't remember the exact words) and I should download the 32 AND the 64 bit Java for better performance (though I never got round to it as I was only playing around). With 6 charts and a minimum of indicators RAM usage is less than half and I have no problems but it is possible the platform (or java on it) has a limit it can call upon.

 

Hope this is of some help.

 

 

Share this post


Link to post
  • 0

I don't really use indicators , just support resistance, and I've got 10 tabs open, I got feeling that chrome with java has some limitation, my cpu usage max 30% and ram 5.5gb out of 8gb.........can anybody from IGindex give some advice and opinion on that ?

Thx Caseynotes  for the reply.

 

btw: my windows 7 with 2core and 4gb was running better

Share this post


Link to post
  • 0

Hi, which IG platform are you running? If it's RealProTime, under the help option you can send a report to IG tech staff. I should have included a moderators handle in my last reply to get their attention. Sorry.

Can  help with this?

 

 

Share this post


Link to post
  • 0

Hi 

 

 

I didn't realise you sent an email as well about this which I have replied to and so do check your inbox as I would like to do what I can to help you with regards to this issue. Once we have addressed the issue we can add the solution to this community post. 

 

So that everyone knows our platform, as you can imagine, has been extensively tested to operate on all popular operating systems and so the issue of lagging on a Mac is not expected behaviour. We also do recommend using Chrome as the browser of choice as this is what we have found to have the best performance with the IG platform. Also just so you know the charts that are in the IG platform are powered by flash. 

 

Usually if a problem is reported about the performance of the charts or platform we would recommend to clear the browsing history as well as clearing the flash cache. 

 

Should anyone have any platform issues please see the link below which is a video (of yours truly) going through some key troubleshooting steps.

 

https://www.ig.com/uk/ig-video/troubleshooting-the-ig-platform-4700147174001

 

I hope that helps! 

 

 

Share this post


Link to post
  • 0

I have download Flash player for Safari and it works without lagging.....Chrome probably got some issues, i will try to download also Flash for goolge Chrome maybe that's the case......if any changes for better with Chrome i let You know. 

Share this post


Link to post
  • 0

The IG plartform works perfectly with Safari....I wrote to google about the problem, no answe so far. 

Share this post


Link to post
  • 0

I think we all know by now that the server that serves the charting at IG is slow it's not the No1 browser in the world Chrome and clearing your cask etc is just a waste of time so is reinstalling flash on your machine as IG is online not on your computer. 

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Member Statistics

    • Total Topics
      13,086
    • Total Posts
      66,577
    • Total Members
      88,918
    Newest Member
    Sha12321
    Joined 24/11/20 19:50
  • Posts

    • In the UK, the median age of death from Covid is: - 81 for men - 85 for women (source: Office For National Statistics, 14 Oct 2020) The average life expectancy in the UK is: - 80 for men - 83 for women. (ZUBY:  @ZubyMusic)   If you take away the 95% aged and moribund you are left with just 1 death/million (Ireland), that's some pandemic 🤔 Meanwhile, short vid on mad teachers fear mongering plus some actual scientific facts, how did we get here?  
    • Dow approaching triple top. Through it and higher, or classic triple top reversal?
    • Hi all, On average are Forex markets more suited to mean reversion strategies than say indices or commodities? And do you choose your market type based on the conditions at the time or do you steer clear of some on purpose? Thanks for your insight      
×
×