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Knock outs Market not open to trade

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Hi Everyone,

Why do the Markets keep opening and closing at random ?

"Market not open to trade" opening and closing during normal hours...Most annoying...

Anyone else experiencing this ?

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Hi @Sunny Days

I have discussed your issue with a member of our technical team, who has informed me that we have not received any similar queries today. Are you experiencing this issue on a particular market? If so, which market is that?

In order to troubleshoot the issue, please refresh the page. Additionally, please try using a different browser. If you continue to experience the issue, please give us a call on +44 (0)20 7896 0079 and a member of our customer support team will be able to assist. 

 

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Guest Joe

Hi - Yes I have encountered the above reported glitch by Nadalina in your system too.

I have also encountered the trade being closed automatically when in profit...even though a limit was not added?

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Hi Joe, sorry to hear you're experiencing issues with our platform. Please note that in order to help I will need to look into your account . Please give us a call on the above-mentioned number and we will be able to assist further. Alternatively, you can email us on helpdesk.uk@ig.com - please send your email from your registered email address. 

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