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Demo Account Charts in the last few days

Question

Can anyone at IG help? Ive been noticing the last few days that the indices charts have been showing these irregular spikes at close.

The prices are jumping and then coming back down to where they started at around 9.00pm Uk time.Ive looked at the main IG site

on the charts (without login) and they are not showing these spikes. Ive also looked at other sites at they dont have these spikes.

Sent a note to the feedback Dept but they said volatility.But it doesnt look like it to me.My stops are being triggered all the time.

Has anyone else noticed these on the demo account?

Germany 30_20180827_22.01.png

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Hi @Jester, and thanks, this issue is affecting both the IG web and MT4 demo platforms and has been raised and acknowledged by IG and hopefully will be resolved soon.  cc @WillA.

 

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Guest MaxTrader

Yes. I contacted them last Wednesday and was told of a technical fault that was being seen to. The spikes happened every night last week. Was expecting this to be fixed for this week and was surprised when they appeared again on Sunday night. Seems to be taking an aweful long time to fix.

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Our Pricing Team are still investigating this as the initial solution tried did not work unfortunately.

I hope to have an update this week, sorry for the inconvenience in the meantime.

Will

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