What's happened to IG Live broadcasts?

[Guest joeybageyes]

I've been using the Demo platform for the past couple of months, and receiving daily notifications of the 'IG Live' broadcasts (Charting the Markets etc), but about 10 days ago the notifications suddenly stopped!

Am I the only one not reveiving the notifications or is this a platform wide issue?

Tech Support say that they are not aware of any issue

Whats your experience?

Has IG live stopped broadcasting?

[LeoTrader]

@joeybageyes, @JamesIG, I view the live shows on the IG website at https://www.ig.com/uk/live-shows, which I have bookmarked. A few minutes before a live broadcast, the video player automatically starts counting down. If you miss a show, you can also view previous shows going back six weeks.

Hope this helps.

[Caseynotes]

I did see one this morning while I on the web based platform for a short while, I am usually on the mt4 platform and don't normally see them at all. Would help if there was an announcement on twitter for 'IG live'.

[JamesIG]

welcome to the forum @joeybageyes and thanks for your question. I've just spoken to our TV team and they've confirmed that it does seem some people are no longer getting the notifications. This relates to the notification only, and you can still watch in the platform if you open the 'notification' area. I appreciate this isn't ideal but it is a work around for the time being. 

It's a tricky one as there doesn't seem to be consistency for those users who aren't receiving it. We shall investigate and i'll make sure the wider technical support team are aware. I'll also pass the suggestion @Caseynotes onto our Social Media team.  Thanks.

[Guest joeybageyes]

Hi @JamesIG

Thanks for your help with this.

Just to clarify, it is the 'Notifications' area (as shown in your screen shot) that is failing to display the IG Live entry. Other notifications are appearing without problem.

In the short term, is there any other way to access the IG Live broadcast?

[JamesIG]

thanks @joeybageyes - clarification was needed and helpful! Unfortunately there isn't currently an area where the live shows are shown outside of the dealing platform. I'll try and get back later today or tomorrow with some form of reply! 

[JamesIG]

On 9/7/2018 at 5:08 PM, LeoTrader said:

@joeybageyes, @JamesIG, I view the live shows on the IG website at https://www.ig.com/uk/live-shows, which I have bookmarked. A few minutes before a live broadcast, the video player automatically starts counting down. If you miss a show, you can also view previous shows going back six weeks.

Hope this helps.

Thanks! I thought we de-commissioned this page. Still on the report to get this sorted for the trading platform. Thanks. 

[JamesIG]

Hey all - just to let you know we're going to look into removing those older web pages in the next few days, however you may have noticed a new tab above for the IGTV on demand shows. You will need to be logged in to see this content. 

https://community.ig.com/igtv/