Jump to content
  • 0

are the 9 o'clock candles wrong?


Gaz777

3 answers to this question

Recommended Posts

  • 0

hi @Gaz777, There was a problem with the 9 o'c candles for a short while that looks to have been resolved around Friday 31st. The problem was reported by a number of people but it was only affecting demo accounts so check which you were using at the time. 

Below are pics of the demo and live charts as they presented at that time.

ps; if you want to post a chart without any personal info use the export chart function which will place a copy of the chart in your download folder.

 173023045_Germany30_20180909_16_55.thumb.png.17f02c628c735451e126d19ac067f6d9.png1334390060_Germany30_20180909_16_22.thumb.png.1930364e3d4fa41d0e5a6ec0bad24e5a.pngexp1.PNG.72b6c39266d4e1c18bcd7f9409356be4.PNG

  • Thanks 1
Link to comment
  • 0
50 minutes ago, Caseynotes said:

hi @Gaz777, There was a problem with the 9 o'c candles for a short while that looks to have been resolved around Friday 31st. The problem was reported by a number of people but it was only affecting demo accounts so check which you were using at the time. 

Below are pics of the demo and live charts as they presented at that time.

ps; if you want to post a chart without any personal info use the export chart function which will place a copy of the chart in your download folder.

 173023045_Germany30_20180909_16_55.thumb.png.17f02c628c735451e126d19ac067f6d9.png1334390060_Germany30_20180909_16_22.thumb.png.1930364e3d4fa41d0e5a6ec0bad24e5a.pngexp1.PNG.72b6c39266d4e1c18bcd7f9409356be4.PNG

ok thanks I thought it looked to be sorted. I would of liked to see them changing the candles to be correct for back testing and previous resistance/support. The photo I took is from my real account and the one hr chart. I will just ignore the candles. :) 

 

Link to comment
  • 0

Hi @Gaz777, check again, your pic is of the 30 min chart not the 1 hour and your chart matches the demo and not the live, I thought at first sight your header looked like the account was live so was a bit confused. If that is your live account don't trade on it and check with the IG helpdesk because a live account chart should look as the second pic in my post and not as yours.

  • Thanks 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,056
    • Total Posts
      88,104
    • Total Members
      69,050
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    wobbert
    Joined 30/09/22 17:52
  • Posts

×
×
  • Create New...