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are the 9 o'clock candles wrong?


Guest Gaz777

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hi @Gaz777, There was a problem with the 9 o'c candles for a short while that looks to have been resolved around Friday 31st. The problem was reported by a number of people but it was only affecting demo accounts so check which you were using at the time. 

Below are pics of the demo and live charts as they presented at that time.

ps; if you want to post a chart without any personal info use the export chart function which will place a copy of the chart in your download folder.

 173023045_Germany30_20180909_16_55.thumb.png.17f02c628c735451e126d19ac067f6d9.png1334390060_Germany30_20180909_16_22.thumb.png.1930364e3d4fa41d0e5a6ec0bad24e5a.pngexp1.PNG.72b6c39266d4e1c18bcd7f9409356be4.PNG

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50 minutes ago, Caseynotes said:

hi @Gaz777, There was a problem with the 9 o'c candles for a short while that looks to have been resolved around Friday 31st. The problem was reported by a number of people but it was only affecting demo accounts so check which you were using at the time. 

Below are pics of the demo and live charts as they presented at that time.

ps; if you want to post a chart without any personal info use the export chart function which will place a copy of the chart in your download folder.

 173023045_Germany30_20180909_16_55.thumb.png.17f02c628c735451e126d19ac067f6d9.png1334390060_Germany30_20180909_16_22.thumb.png.1930364e3d4fa41d0e5a6ec0bad24e5a.pngexp1.PNG.72b6c39266d4e1c18bcd7f9409356be4.PNG

ok thanks I thought it looked to be sorted. I would of liked to see them changing the candles to be correct for back testing and previous resistance/support. The photo I took is from my real account and the one hr chart. I will just ignore the candles. :) 

 

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Hi @Gaz777, check again, your pic is of the 30 min chart not the 1 hour and your chart matches the demo and not the live, I thought at first sight your header looked like the account was live so was a bit confused. If that is your live account don't trade on it and check with the IG helpdesk because a live account chart should look as the second pic in my post and not as yours.

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