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Charts are so slow


Dexter

Question

I've not used my account for some time and prior to reactivating it have spent some time today attempting to set up charts for a couple of different currency pairs by adding lines representing levels of support and resistance but found it soooo sloooow as to be virtually impossible. Is this the norm or was there a problem today?

This was on the normal charts not MT4 or PRT

Edited by Dexter
added in clarification of charts used
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Charts not loading as of this morning (19/9/18) on the old platform - were working until 10 pm yesterday when I logged off.     Tried

1. closing down browser (chrome) and restarted,

2. rebooting the pc, checked settings for javascript and flash in chrome (OK) and restarted.

3. Opened old platform in Chrome, MS Edge  and Firefox - still no charts in any of these browsers.

4. Moved to another desktop and retried above. Still no charts in old platform.

Last step seems to indicate you have an issue at your end??

Any ideas?

 

 

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Hi @sp1123, just looked at my charts are opening on the old platform ok;

2 points.

click on the padlock icon in the url for IG site settings and make sure java and flash are 'allow' (not just 'ask') and then click 'reload page' on prompt banner.

and second, make sure both are latest update versions

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My charts (old platform, free IG charts) won't load this morning either. And both Javascript and Flash are allowed, plus I've just installed the latest version of Flash in response to a message that appears from IG saying Flash not installed. 

 

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Hi  @JamesIG     I'm using the new default platform. I was using Firefox yesterday and I'm having the same problems today. I've cleared the cache but it makes no difference the charts are still unusable. FYI I have now downloaded Chromium and am having no problems at all with that browser.

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