Just got my account lost because there is no option to upload a utility bill

[zala]

https://imgur.com/a/jrVrcY3
Exactly where does one do that in the online-platform?

It seems extremely illogical that I can upload my identity documents and no utility bill at my account login.
A very strange system in place.

[zala]

https://imgur.com/a/enKklsE

After uploading the identity documents, no option exists to upload a utility bill.

[trade247]

you can get pictures on Community by dragging and dropping the image file

maybe worth emailing helpdesk@ig.com with your required doc if you need to and can't do so online ... altho yeh that does seem odd that its' not there.

[zala]

2 hours ago, cryptotrader said:

you can get pictures on Community by dragging and dropping the image file

maybe worth emailing helpdesk@ig.com with your required doc if you need to and can't do so online ... altho yeh that does seem odd that its' not there.

I did, but is such a massive miss that I am surprised that IG hasn't noticed this.