Jump to content
  • 0

New Significant time lag with PRT - please fix

Question

A new significant time lag has recently appeared on PRT 10.1 over the past week or so.

When a DFB share opens on the LSE then PRT is not plotting the price until 14 seconds later.  This is a huge time lag and I guess is due a server issue at IT Finance's end as I have watched this every day for years, nothing has changed at my end and the lag is usually only a second or so.

Please resolve asap.  Thanks in advance.

 

 

Share this post


Link to post

3 answers to this question

Recommended Posts

  • 0

@mancunian do you have this lag with PRT v10.3? Bugs present only in v10.1 are not typically supported and fixed unless also present in v10.3, the latest version.

Will

Share this post


Link to post
  • 0

Will thanks as always for your help.

For technical reasons I wont bore you with at my end I can only use 10.1 at the moment and so I cannot test other versions. 

I understand that code changes etc will not happen re 10.1 but your have been a wizard at getting basic running problems resolved previously.

If somebody at your end could just observe the open for any FTSE100 share DFB  on 10.1 tomorrow morning and see if your team also experience a time lag at the open I would be most grateful.

Thank you

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Member Statistics

    • Total Topics
      7,772
    • Total Posts
      40,526
    • Total Members
      50,920
    Newest Member
    KRY
    Joined 20/11/19 11:26
  • Posts

    • A demo account should work the same as live, otherwise it is misleading.
    • Hey,  The demo leveraged account will work in the same way however there are some issues on the demo account because we test on there to make sure the live account runs as smoothly as possible.  Unfortunately, as mentioned before, we don't offer demo for portfolios but you can find the performance information here. Say you wanted to see the data back from 31st July 2014, you can go back and see the performance since that time: https://www.ig.com/uk/investments/smart-portfolios/performance Thanks for your post. I will get this looked into so going forward this does not happen.   
    • @Trevbeats, Yes I do trade but I am an investor first and then a trader. I trade from the U.K. 
×
×