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Withdraw Foreign Currency Without Converting


Guest Kitchen

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Guest Kitchen

I have a large amount of GBP I need to withdraw from IG.  I have added my GBP bank account based in Australia.   However when I go to "Withdraw" and choose my GBP bank account, the screen only gives me the ability to withdraw AUD.    Interestingly, I was able to add the money from my GBP bank account originally.

It's imperative I withdraw GBP.   That money was converted from AUD to GBP 15 years ago when the exchange rate was extremely good.  I would be a fool to convert the money back to AUD right now as I would lose a great deal of money.

How do I withdraw GBP to my GBP bank account?

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Hey @Kitchen - this is something which our client money / credit team will have to initiate manually. Please can you drop an email from your registered email address (unfortunately I can't take the request over Community) to helpdesk@ig.com with the value you are looking to withdraw, and a confirmation of the account details you are looking to withdraw to.

alternatively you can give us a call and make the request verbally. Hope this clarifies the process. 

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Guest Kitchen

Just reporting back to say the process worked out successfully.  The withdrawal was handled manually by IG but it wasn't a problem and I received my GBP reasonably quickly.  Thank you to James, Jonathan and the credit team at IG.

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    • Hi @sastheman45 Thank you for reaching out. We are investigating this. Our IT specialists are duplicating this on our platform to check if we can fix this on your end. We will send you an update shortly. Thanks, O.D
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