Account verification

[Guest Monnapulato]

I have uploaded required documents in the system but my account its not verified, its now the third day! I need help

[JamesIG]

I've just been informed that your account manage has tried to contact you a couple of time however it looks like the phone number you supplied isn't working. Please can you either give us a call, or check your emails (including junk mail) as your account manager has emailed as well

[JamesIG]

Hi @Monnapulato - I have just reached out to your New Business account manager and asked them to investigate exactly where they are with this. She should be contacting you directly at some point today. Hope this helps resolve the issue and open the account as soon as possible .

[Guest Ayoub_Oz]

On 25/10/2018 at 11:40, Monnapulato said:

I have uploaded required documents in the system but my account its not verified, its now the third day! I need help

I do have the same issue on my account, I uploaded all required documents, two identity cards and bank statement but still not verified. I hope someone would give me an answer or resolution. I have didn't receive any email nor a call from anyone. Please help

[Denica]

Hi Mr. @JamesIG, I also encountered the same problem. I have already applied for a real trading account, but after waiting for 3 days, it is still pending. Can you please help me with this? I wanted to start trading using my real account. Thanks.

[adrianbilei69]

Hi @JamesIG. I have also still not been verified and it has been a number of days. Can you help me with this? Kind Regards

[Guest Mushtaq Ahmad]

I submitted my documents more than a month ago but my account is not yet activated.