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Account verification

Guest Monnapulato


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I've just been informed that your account manage has tried to contact you a couple of time however it looks like the phone number you supplied isn't working. Please can you either give us a call, or check your emails (including junk mail) as your account manager has emailed as well :)

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Guest Ayoub_Oz
On 25/10/2018 at 11:40, Monnapulato said:

I have uploaded required documents in the system but my account its not verified, its now the third day! I need help

I do have the same issue on my account, I uploaded all required documents, two identity cards and bank statement but still not verified. I hope someone would give me an answer or resolution. I have didn't receive any email nor a call from anyone. Please help

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    • Hi KoketsoIG, Thank you for the clarification on that. Cheers
    • Dear @millennium_falcon, Hey there! Thank you for reaching out. Just a heads-up, you can only have one API key for each environment, either live or demo. No third API key can be created.  Thanks, KoketsoIG
    • To clarify my understanding. From my Usecase, I have three separate programs all operating interdependently from one another. A program to subscribe to tic data on a number of Epics via the LightStream API, another to grab historic on a number of Epics via the REST API, and finally another to manage positions via the REST API. I need to do this on my demo account initially to get API code stabilized. The IG website specifically says that I need separate API key for each distinct program connecting to IG over REST or LightStream. So in my understanding it looks like I need three API keys all for the demo account. Am I missing something or have I misunderstood how to use these API keys? I am aware of the API request limits and this is why I assumed you need a key per program. Currently I have one API key for the demo account and cannot seem to add more keys to the demo account? I have looked at the FAQ and cannot see an answer for my query.
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