Ema line not showing on 4hr

[Guest 1kp1]

Hi,

I use 4hr trading charts and 5 different ema's. On a 4hr chart however when i input a 400ema it doesn't show up.

For example 

 

But if I put in any other timed chart such as 2hr it works fine:

 

Can this be looked into please as this seems to be happening on alot of FX and Commodity charts, solely on the 4hr

Many thanks

Kevin

[Caseynotes]

Interesting spot @1kp1. the ema on the 4 hour chart tops out about 390 with limited back data. Interesting to see Natural Gas doing well, we were discussing the potential of this one a while back.

[Guest DanielaIG]

Hi @1kp1,

I have replicated the scenario on both my spread betting and CFD accounts both on Chrome and Internet Explorer and have not encountered the same problem. We have data going back to 2001 for Natural Gas so I doubt it is due to a lack of data points.

Maybe this is an issue that has been resolved since you posted it on Tuesday. Could you please check for me and let me know by tagging me using the @ symbol (or give us a call so we can help you in real time).

Regards,

Daniela

[Guest 1kp1]

@DanielaIG seems like all sorted now and back to normal. 

Many thanks for looking into it though

 

Regards

Kevin