MT4 can not close trade when logging in through the web platform!!

[Guest rachelbarnes]

Please could some one explain why there is access to an MT4 platform when you log on to the web account but you can not  close or open trades or is there something wrong with my computer?

 

I tried to close a bad trade the other day by logging in through the IG website into MT4 I was not allowed to close the trade and resulted in my account being margined

 

"Your order was rejected!!!!"

[Caseynotes]

@rachelbarnes,  MT4 is a third party platform downloaded onto your computer and so is not web based and can't be accessed through the IG web site.

IG does receive trade and account information from the MT4 platform which is displayed on your 'My IG' account page but am not sure how you might of even tried to place an order to get the rejection notice if going through the IG site. 

[Guest rachelbarnes]

On 24/11/2018 at 14:39, Caseynotes said:

@rachelbarnes,  MT4 is a third party platform downloaded onto your computer and so is not web based and can't be accessed through the IG web site.

IG does receive trade and account information from the MT4 platform which is displayed on your 'My IG' account page but am not sure how you might of even tried to place an order to get the rejection notice if going through the IG site. 

thankyou so much!

[Guest Dekker]

Hello. Try double clicking on the left side of the mouse quickly.