Jump to content
  • 1

Candlesticks/share price incorrectly displaying on IG charts


Yvanka

Question

Good morning All,

I checked the Apple and Facebook charts this morning and to my surprise I got the below chart. Price has  dropped significantly for both overnight and you can see that the candlestick for the 8th of February is all the way down the bottom of the chart. I have since then noticed that the same is the case for Amazon, SPY, and I am sure many more.

 I have checked closing prices online and on another app, they are not in line with the closing price that the IG chart represents. These huge price drops have not affected my P&L, the buy/sell still is at the value I found online, ....everything points to these candlesticks being incorrect.  My partner found the same strange charts on his IG app.

We are both new to this platform and are wondering what is going on? Is IG having a meltdown, or have changed some settings that we should not have changed?

Hoping someone can shed some light on this issue.

Thank you all for your time :- )

09-Feb-19 9-40-49 AM.png

Link to post

6 answers to this question

Recommended Posts

  • 0

Hi @Yvanka  this occurs occasionally (for charts only, accounts not affected), when IG does it's routine system shutdown every Friday evening after the US market close. All platforms are shutdown for a few hours for updates and site maintenance and can cause a temporary false reading which disappears on the IG system restart which is usually in the early hours of Saturday morning. I see the false candle has been removed from the charts now.   

  • Like 1
Link to post
  • 0

Though occasionally a false spike can occur for the reasons outlined above I've never seen anyone complain it affected their account.

An interesting situation arising for one Plus 500 client on Tuesday . A spike down on eurgbp which doesn't occur on any other platform caused a margin call and position close on a short trade.

A professional client with 1:300 leverage he has not been able to get any response from Plus 500 so is telling all, loud and clear, on twitter instead. I'll keep an eye out for future developments. See his video below.

 

 

Link to post
  • 0

interested to see the P500 reply. I hope he publishes all official replies although I doubt he will. It was either an error which they'll look to rectify, or he was already on margin call and this just happened to coincide. Will try and keep an eye out but let us know whats occurring if you spot something?

 

he's just updated

 

Link to post
  • 0

Hi, this issue of incorrect prices being shown on candle sticks still seems to be on the platform. Checking prices for a couple of companies this morning shows it's way out of whack. E.g.:

  • Heat Biologics Inc price on IG candle stick right now: 0.749.  Actual price: 0.58
  • Southwestern Energy Co price price on IG candle stick right now: 10.51.  Actual price: 1.69

This false price skews the Indicators on the chart, which is annoying if trying to look at what happened on the Friday of each week.

Can anyone confirm if this affects their account on IG or not?

Any word on when this will be fixed?

In the interim (while it is not fixed and still is a problem), when do these prices get rectified over the weekend? Last weekend I had to wait until Monday when the market opened for the chart to show the correct price. At the moment I am just testing IG market with small trades to see if I will continue with them... this chart issue is a big negative if I want to check things at any point on a weekend.

  • Like 1
Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
      15,005
    • Total Posts
      72,810
    • Total Members
      61,106
    • Most Online
      5,137
      14/01/21 09:51

    Newest Member
    L00sehead
    Joined 23/04/21 05:30
  • Posts

    • Econ Cal Time Cur. Imp. Event Actual Forecast Previous   Friday, April 23, 2021 00:30   JPY   National Core CPI (YoY) (Mar) -0.1% -0.1% -0.4%   00:30   JPY   National CPI (MoM) 0.2%   0.1%   01:30   JPY   Services PMI   48.3   48.3   06:00   SGD   CPI (YoY) (Mar) 1.3% 1.3% 0.7%   07:00   GBP   Core Retail Sales (YoY) (Mar)   4.5% -1.1%   07:00   GBP   Core Retail Sales (MoM) (Mar)   1.9% 2.4%   07:00   GBP   Retail Sales (MoM) (Mar)   1.5% 2.1%   07:00   GBP   Retail Sales (YoY) (Mar)   3.5% -3.7%   08:15   EUR   French Manufacturing PMI (Apr)     59.0 59.3   08:15   EUR   French Services PMI (Apr)     46.5 48.2   08:30   EUR   German Manufacturing PMI (Apr)     65.8 66.6   08:30   EUR   German Services PMI (Apr)     50.8 51.5   09:00   EUR   Manufacturing PMI (Apr)     62.0 62.5   09:00   EUR   Markit Composite PMI (Apr)     52.8 53.2   09:00   EUR   Services PMI (Apr)     49.1 49.6   09:30   GBP   Composite PMI       56.4   09:30   GBP   Manufacturing PMI       58.9   09:30   GBP   Services PMI       56.3   09:30   EUR   German Buba Wuermeling Speaks           11:30   RUB   Interest Rate Decision (Apr)   4.75% 4.50%   13:00   RUB   CBR Press Conference           14:45   USD   Manufacturing PMI (Apr)     60.5 59.1   14:45   USD   Markit Composite PMI (Apr)       59.7   14:45   USD   Services PMI (Apr)     61.9 60.4   15:00   USD   New Home Sales (MoM) (Mar)   12.0% -18.2%   15:00   USD   New Home Sales (Mar)   886K 775K   15:30   EUR   ECB President Lagarde Speaks           18:00   USD   U.S. Baker Hughes Oil Rig Count     337   18:00   USD   U.S. Baker Hughes Total Rig Count     432   20:30   GBP   CFTC GBP speculative net positions     25.6K   20:30   USD   CFTC Crude Oil speculative net positions     492.7K   20:30   USD   CFTC Gold speculative net positions     180.9K   20:30   USD   CFTC Nasdaq 100 speculative net positions     -6.1K   20:30   USD   CFTC S&P 500 speculative net positions     -40.1K   20:30   AUD   CFTC AUD speculative net positions     3.8K   20:30   JPY   CFTC JPY speculative net positions     -58.3K   20:30   RUB   CFTC RUB speculative positions     6.3K   20:30   EUR   CFTC EUR speculative net positions     66.9K      
    • Daily chart levels; Hi, @CharlotteIG  site not loading pics this morning, correction, site extremely slow, no problem other web sites, was bad yesterday as well.  
×
×
  • Create New...