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Candlesticks/share price incorrectly displaying on IG charts


Yvanka

Question

Good morning All,

I checked the Apple and Facebook charts this morning and to my surprise I got the below chart. Price has  dropped significantly for both overnight and you can see that the candlestick for the 8th of February is all the way down the bottom of the chart. I have since then noticed that the same is the case for Amazon, SPY, and I am sure many more.

 I have checked closing prices online and on another app, they are not in line with the closing price that the IG chart represents. These huge price drops have not affected my P&L, the buy/sell still is at the value I found online, ....everything points to these candlesticks being incorrect.  My partner found the same strange charts on his IG app.

We are both new to this platform and are wondering what is going on? Is IG having a meltdown, or have changed some settings that we should not have changed?

Hoping someone can shed some light on this issue.

Thank you all for your time :- )

09-Feb-19 9-40-49 AM.png

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Hi @Yvanka  this occurs occasionally (for charts only, accounts not affected), when IG does it's routine system shutdown every Friday evening after the US market close. All platforms are shutdown for a few hours for updates and site maintenance and can cause a temporary false reading which disappears on the IG system restart which is usually in the early hours of Saturday morning. I see the false candle has been removed from the charts now.   

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Though occasionally a false spike can occur for the reasons outlined above I've never seen anyone complain it affected their account.

An interesting situation arising for one Plus 500 client on Tuesday . A spike down on eurgbp which doesn't occur on any other platform caused a margin call and position close on a short trade.

A professional client with 1:300 leverage he has not been able to get any response from Plus 500 so is telling all, loud and clear, on twitter instead. I'll keep an eye out for future developments. See his video below.

 

 

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interested to see the P500 reply. I hope he publishes all official replies although I doubt he will. It was either an error which they'll look to rectify, or he was already on margin call and this just happened to coincide. Will try and keep an eye out but let us know whats occurring if you spot something?

 

he's just updated

 

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Hi, this issue of incorrect prices being shown on candle sticks still seems to be on the platform. Checking prices for a couple of companies this morning shows it's way out of whack. E.g.:

  • Heat Biologics Inc price on IG candle stick right now: 0.749.  Actual price: 0.58
  • Southwestern Energy Co price price on IG candle stick right now: 10.51.  Actual price: 1.69

This false price skews the Indicators on the chart, which is annoying if trying to look at what happened on the Friday of each week.

Can anyone confirm if this affects their account on IG or not?

Any word on when this will be fixed?

In the interim (while it is not fixed and still is a problem), when do these prices get rectified over the weekend? Last weekend I had to wait until Monday when the market opened for the chart to show the correct price. At the moment I am just testing IG market with small trades to see if I will continue with them... this chart issue is a big negative if I want to check things at any point on a weekend.

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Guest Pritesh

Same issue today, BUY price and Candlestick is not in sync...

Why is there any issue?

 

 

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11 hours ago, Guest Pritesh said:

Same issue today, BUY price and Candlestick is not in sync...

Why is there any issue?

 

 

Hi Pritesh,

If you right click on the chart on the platform you will see the price option. You can then adjust what price you would like to display, by default the Mid price is displaying.

image.png

I hope that it helps !

All the best - Arvin

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