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Guest adelphi

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@adelphi you may need to resort to the actions described by   @mikheilinemsadze  but there are a few things to check first.

It sounds like there is a disconnect between your mt4 and IG. If you have only just started using mt4 make sure you have 'opened an account' with IG via the 'My IG' page and secondly you need to 'open an account' on the platform itself to link the platform to IG.

To check that the connection between IG and your mt4 is viable, in mt4 in the 'File' panel click on 'open an account' and check that the IG live and/or Demo feeds are listed and that they can be pinged as per the pic below.

 image.png.e15befc9b48523f0271f04a43e777227.png

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