Jump to content
  • 0

Trying to transfer ISA out but no response

Question

Hi,

I'm trying to transfer my ISA account out of IG but IG are not responding to my bank. 

I've emailed IG but again no response. 

Any ideas?

Thanks

Edited by yogitree

Share this post


Link to post

8 answers to this question

Recommended Posts

  • 0

What’s the issue or question maybe we can help? Also depends on when you emailed and you’re expected turn around time. Generally a day for a non timespecific question - manage expectations. 

 

Share this post


Link to post
  • 0

Hi,

Thanks for the replies. Essentially i'm looking to move my ISA account to another provider but keep my spreadbetting account with IG. The new provider has been trying to contact IG to get the valuation on my ISA account, but IG haven't replied and the new provider suggested i attempt to make contact.

I initially emailed IG about 3 days ago i didn't get a reply, so i took TrendFollowers advice and phoned customer services yesterday. The lady said the person who deals with this is away and suggested i send an email to the helpdesk. I told her i had done this already and then she said i needed to fill in am AML (Anti Money Laundering) form. I asked her "where do i get this form from?", and she didn't know and suggested again i send an email to the helpdesk.

The lady was pleasant enough but wasn't really able to help me.

So do i need to fill in an AML form as a private investor?

And where do i go from here?

Any ideas would be appreciated.

 

Share this post


Link to post
  • 0

@yogitree,  just a thought but have you filled out a transfer authorisation form provided to you by the firm you are transferring to?

I ask because to transfer assets into IG they provide a form for you to fill out which they then take to the company where the assests are to be transfered from.

In your case if IG haven't received a similar authorisation form from the new company they may be waiting.

https://a.c-dn.net/c/content/dam/publicsites/1458303261154/igcom/uk/files/account/160300_IGM_UK_Share_Dealing_ISA_Transfer.pdf 

Edited by Caseynotes

Share this post


Link to post
  • 0

Hi,

Thanks for all the replies. I'm sure i did fill in a similar form online on the Lloyds website when entering all the necessary data they needed.

I'll phone Lloyds on Monday and find out if there are any forms or data that they need from me etc.

Thanks for all of your help.

Share this post


Link to post
  • 0

@yogitree, I noted on the IG pdf that it was highlighted that the document needed to be printed off and signed and posted to IG which makes sense from a security point of view. 

Share this post


Link to post
  • 0

Stick transfer can take a month or more but yes as others have said @JamesIG may be able to push internally. Things can slip thru the cracks but also make sure you check junk mail folder as I had that issue before

Share this post


Link to post
  • 0

Hi @yogitree,

 

AML checks are to verify the source of your funds, this is usually requested to clients that are relatively new. We sent an email a while ago where we explained the steps needed in order to do these checks, but we have not heard a reply from you regarding the documents requested, so we cannot proceed with the transfer.

In order to proceed, please reply to the email with the documents requested. If you cannot find the email, please contact our helpdesk again and they will be able to tell you the documents I need (i have left a note on your account specifying what we need from you).

 

 

Share this post


Link to post
  • 0

Hi @DanielaIG,

Thanks for the message, i've looked in my emails and found the documents you are referring to. I had overlooked this particular email, so it was my fault.

But thanks to everyone that helped out.

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Member Statistics

    • Total Topics
      13,083
    • Total Posts
      66,566
    • Total Members
      88,891
    Newest Member
    WildwoodMC
    Joined 24/11/20 15:27
  • Posts

    • Hi all, On average are Forex markets more suited to mean reversion strategies than say indices or commodities? And do you choose your market type based on the conditions at the time or do you steer clear of some on purpose? Thanks for your insight      
    • Hi, I was wondering how the ban the FCA are planning on crypto trading from the beginning of 2021 will affect IG? Specifically will we be forced to close our CFD crypto positions at the end of this year? Given how volatile they are, I don't want to find my positions being closed out at some arbitrary date. 😟 I haven't seen anything from IG about this, but maybe I've missed it. Hope everyone's having a good trading day. Cate
    • Dax and Dow M15;
×
×