Jump to content
  • 0

Trying to transfer ISA out but no response


Guest yogitree

Question

8 answers to this question

Recommended Posts

Guest PandaFace

What’s the issue or question maybe we can help? Also depends on when you emailed and you’re expected turn around time. Generally a day for a non timespecific question - manage expectations. 

 

Link to comment
Guest yogitree

Hi,

Thanks for the replies. Essentially i'm looking to move my ISA account to another provider but keep my spreadbetting account with IG. The new provider has been trying to contact IG to get the valuation on my ISA account, but IG haven't replied and the new provider suggested i attempt to make contact.

I initially emailed IG about 3 days ago i didn't get a reply, so i took TrendFollowers advice and phoned customer services yesterday. The lady said the person who deals with this is away and suggested i send an email to the helpdesk. I told her i had done this already and then she said i needed to fill in am AML (Anti Money Laundering) form. I asked her "where do i get this form from?", and she didn't know and suggested again i send an email to the helpdesk.

The lady was pleasant enough but wasn't really able to help me.

So do i need to fill in an AML form as a private investor?

And where do i go from here?

Any ideas would be appreciated.

 

Link to comment

@yogitree,  just a thought but have you filled out a transfer authorisation form provided to you by the firm you are transferring to?

I ask because to transfer assets into IG they provide a form for you to fill out which they then take to the company where the assests are to be transfered from.

In your case if IG haven't received a similar authorisation form from the new company they may be waiting.

https://a.c-dn.net/c/content/dam/publicsites/1458303261154/igcom/uk/files/account/160300_IGM_UK_Share_Dealing_ISA_Transfer.pdf 

Link to comment
Guest yogitree

Hi,

Thanks for all the replies. I'm sure i did fill in a similar form online on the Lloyds website when entering all the necessary data they needed.

I'll phone Lloyds on Monday and find out if there are any forms or data that they need from me etc.

Thanks for all of your help.

Link to comment
Guest PandaFace

Stick transfer can take a month or more but yes as others have said @JamesIG may be able to push internally. Things can slip thru the cracks but also make sure you check junk mail folder as I had that issue before

Link to comment
Guest DanielaIG

Hi @yogitree,

 

AML checks are to verify the source of your funds, this is usually requested to clients that are relatively new. We sent an email a while ago where we explained the steps needed in order to do these checks, but we have not heard a reply from you regarding the documents requested, so we cannot proceed with the transfer.

In order to proceed, please reply to the email with the documents requested. If you cannot find the email, please contact our helpdesk again and they will be able to tell you the documents I need (i have left a note on your account specifying what we need from you).

 

 

Link to comment
Guest yogitree

Hi @DanielaIG,

Thanks for the message, i've looked in my emails and found the documents you are referring to. I had overlooked this particular email, so it was my fault.

But thanks to everyone that helped out.

Link to comment

Archived

This topic is now archived and is closed to further replies.

  • image.png

  • Posts

    • With the CryptoSpace evolving everydayy, a plethora of ways also trump up for users to earn and have fun alongside. Some of these events are my favourites. I have participated in a couple of them and the potential to earn therefrom is immense.  Just recently, I came across an event on Bitget for its users to earn passively as well as an opportunity to spin the wheel to win an all expense tour to Santorini island. The criteria for participating in this is relatively simple, you just need to make a net deposit of over 100 USDT and maintain the amount for a day. Depositing greater sums like $500 USDT, 1000 USDT and 1 BTC can further your chances of winning. The more tasks completed, the more spins a participant may have. The event is exclusively restricted to users from the; United Kingdom, Canada, Australia/DACH, French, Italian, Netherlands, Sweden and Poland region. The total prize pool is $50,000 based on FCFS serve basis. This sounds too good to look away from.
    • Still the silence is deafening in here. When will this happen?  it have moved most my Trading Capital to another broker who does support Trading veiw Does the deal with Tastytrade have something to do with this lack of progress?  
    • Well to me I feel that the  crypto market values transparency and reliable services. And Bitget has embraced this approach, attracting a large following,gaining up to 1.4million twitter followers,. Recent data shows significant growth in trading volume, solidifying its position in the market.  The exchanges  focus on user protection and satisfaction has fostered a loyal community. As the platform continues to evolve, its value may continue to grow. What are your thoughts on the importance of value in crypto, and what do you see as Bitget's future potential?
×
×
  • Create New...
us