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Need help with first time downloading IG MT4


Jasmineliu

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In your first post your pic shows you logged into your Live account and you had no demo account set up but the pic in your last post shows the demo account is the one that is active, did you just open a new demo? see pic below.

image.png.b6db2401e3cd5356685a7d67ec980add.png

 

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9 hours ago, Addison said:

I'm having the same issue. Is there any data files I can load from IG?

Hi, due to the time of your post the problem with mt4 may have been due to IG's routine Friday evening shut down, if you are still experiencing problems check the feed from the IG server as in the posts above and try a rescan. Post again if that doesn't resolve the issue.

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13 hours ago, Caseynotes said:

Hi, due to the time of your post the problem with mt4 may have been due to IG's routine Friday evening shut down, if you are still experiencing problems check the feed from the IG server as in the posts above and try a rescan. Post again if that doesn't resolve the issue.

image.thumb.png.2ece9d0557dd461f13fa7368a4f7a2bc.png

Still the same, I must declare that I am using PlayOnMac, Wine (System), ig4setup.exe

 

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10 hours ago, Addison said:

Still the same, I must declare that I am using PlayOnMac, Wine (System), ig4setup.exe

Hi, the problem may be that the market is closed, check by opening a chart in which the market is open such as Bitcoin (BTCUSD in the Forex section) to see if the order ticket comes alive.

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For this purpose, I thought it was the mac... so I went to buy a PC... and the same thing happen...

So freaking disappointed with IG.

The market is LIVE. I can see all numbers moving. There is just no orders in my drop down box. I rescan servers from the bottom right button... so many attempts, nothing. 

I download igsetup.exe from https://download.mql5.com/cdn/web/ig.group.limited/mt4/ig4setup.exe

as advised from this official page:

https://www.ig.com/sg/help-and-support/platforms/mt4/where-can-i-download-and-install-mt4

Please get a support to call me.

 

image.thumb.png.cbc715ed99793535d73f256336708133.png

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Finally found a way! Press CTRL+U to add a symbol. Click on [C-Forex-SG] tree (if you are trading under IG Singapore) and click on the "show" button. Once show, all the item will be listed in the drop down order box. The default list after installed was for a different country (most likely UK) and that's why some of us cannot trade with that list. Now I wasted my money buying a PC... zzz.

 

image.png.dbe6fa3205f0bfb45cf8d49c082a839a.png

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