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Withdrawal Enhancement at IG

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Hi everyone,

I made a few withdrawals and most of them went well. However, whenever there is an issue with a withdrawal, it is very hard to explain to Helpdesk which withdrawal went wrong as IG does not provide us with a Withdrawal Reference Number.

Also, I believe a Transaction Advice / Receipt should be sent automatically to customers so they can forward to their relationship managers at their banks to track the funds. 

Do you agree? Hope IG can do something about it...

 

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Like this altho unfortunately am not withdrawing enough for this to be an issue 😂

helpdesk: hi sir what withdrawal?

me: on you know, that one from late 2018

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