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Can't open chart



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19 minutes ago, sunnie said:

Hi, suddenly i couldn't open the chart in the old platform.

Please advise. Thanks!

Hi @sunnie,  

probably site permissions problem. 

Click on the padlock icon in the IG page address bar url.

In site settings check java and flash are set to 'Allow'  (not 'ask').

Exit settings and click on the 'Reload page' banner that will appear just below the address bar.

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