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Pro Real time difficulties

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Hi All

Ive been using ProRealTime software recently. It was initially working fine both in my IG Demo and Live (real money) accounts. However since this week started (Monday 10.6.19) neither IG accounts seem to be taking the orders triggered from the ProRealTime software. The Trading Systems are up and running with ProRealTime in the trading tabs but making no progress at all, ie not placing any orders. Its like ProReal Time is not talking to IG.

Ive tried stopping alternatively demo PRT trading systems and live PRT trading systems in case there was some compatibility issue between the two accounts, but this action has made no change to my situation. I can perfectly backtest all the trading systems so I could see where the orders should have been placed for the past few days, only that they did not take place in the IG accounts.

Any ideas out there?

Thanks

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If you look in prorealtimes order list

do you have any rejected orders?

 

 

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Another thing 

The min size can be different in demo  

If min size is 2 and you have 1 in order then nothing will happen

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Hi Kodiak

Thanks for your suggestions

No rejected orders. All tabs in orders list are empty. 

All orders are above min size

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Funds also exceed the requested margin

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Strange!

Well probably something IG can fix?

For me its no problem i have a small size (0,2) running live on DOW and all trades are working

 

 

DOW-5-minutes.png

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Yeah I suppose I'll give them a call tomorrow

Looks you are doing well. 🙂

Good and profitable trading to you mate. Thanks for taking the time to post

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Guest GGame

I've been using the demo account for a while and had a lot of intermittent crashing issues where I have to login again and again, plus had some 'unexpected errors... call helpdesk messages' messages.... bit worrying as it stopped me from closing positions! Anything like that happened to you guys?

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