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CISCO - Spreadbetting - position didn't close at Stop Loss


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CISCO - Spreadbetting - Opened the market Long at 5624 yesterday afternoon (UK time) - set up stop loss at 5575. But today morning I see latest price 4771 and my position didn't close putting me at a loss of 430 GBP. It is still active. It should close at 5575 or a little lower. But didn't close at all. How can I recover my loss please?

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45 minutes ago, supshin08 said:

CISCO - Spreadbetting - Opened the market Long at 5624 yesterday afternoon (UK time) - set up stop loss at 5575. But today morning I see latest price 4771 and my position didn't close putting me at a loss of 430 GBP. It is still active. It should close at 5575 or a little lower. But didn't close at all. How can I recover my loss please?

Hi, you will need to call the helpdesk as IG staff won't be able to discuss personal details on the forum.

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