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Retail Platform needs constant manual refresh



Hi, i've noticed this a lot, so must concede it may be my machine.


There is often a discrepancy between my Profit/Loss showing on the Retail Platform; New.  See image.

Also often the Volume information is missing from the bottom until i refresh.  I've restarted my machine several times over the last week, though this is not an isolated incident as I have brought it up in the past on here.

System Spec.  

Win7 64
Core i7 6700

16gb DDR4 Ram

Asus GForce GTi 750 gc.


I am using a 43" 4k Tv as a monitor but resolution is set to 1920x1080.


I'd appreciate any advice or to hear if anyone else is suffering.

I've just got out of a trade I thought was £2.40 down, only to refresh the page to see i'm £8 down.

PL change.jpg


Edited by nit2wynit
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49 minutes ago, JamesIG said:

I'll pass this on to our technical support team. I have been unable to reproduce this, but if any other client is experiencing issues please comment on this thread. Thanks. 

To add, it's very obvious on the 1M chart.



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32 minutes ago, nit2wynit said:

@JamesIG Hi, sorry to bother you, but this is a real problem now.

Whom should I contact to possibly have this issue addressed?  I figured this was a Technical post that could be answered here.


As the platform is online there are a few things to check to see if they are affecting the connection.

try turning off Windows Firewall or any other Firewall you might have installed.

try turning off your antivirus.

check your network settings are not trying to block incoming connections.


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2 minutes ago, Caseynotes said:

As the platform is online there are a few things to check to see if they are affecting the connection.

try turning off Windows Firewall or any other Firewall you might have installed.

try turning off your antivirus.

check your network settings are not trying to block incoming connections.


Thanks Casey.  I know my way around a computer, so let's assume all of this is OK.

What I want to know it (as you've addressed in the past) Is if i am the only one, and if it's specific to the Retail New Platform.

If I am the only one, then I'll work out the potential issue at my end.

What I'm hoping to hear is a specific issue regarding my configuration, or using Chrome or whatever?

I have no other network issues to speak of.  I have no Anti V installed.

Are there any known issues with the New Retail Platform?


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4 hours ago, Roadruna said:

So it's now 2022. I have a brand new laptop and a Google chrome. The volume on certain stocks does not show until the browser is freshed. Please can some one look at this issue. I can't be the only one having this issue

Hi @Roadruna,

You can email you screenshots to helpdesk.uk@ig.com Our team will be able to investigate further and come back to you accordingly.

Thank you - Arvin

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