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Problems With MT4? Anyone


Guest NickStar

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Guest NickStar

On Friday 03 Aug I couldn't access the MT4 Platform on my CPU and it just said and in Login only gave me th IG-demo option and nothing else.

Anyoe experience similar otr have any ideas how to sort out probem. I have already  delete and uninstalled and reinstalled the MT4 from IG and from Metatrader and nothing works still the same but does give me a MT5 option that does work but not compatible with MT4 account

Nick

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7 hours ago, NickStar said:

On Friday 03 Aug I couldn't access the MT4 Platform on my CPU and it just said and in Login only gave me th IG-demo option and nothing else.

Anyoe experience similar otr have any ideas how to sort out probem. I have already  delete and uninstalled and reinstalled the MT4 from IG and from Metatrader and nothing works still the same but does give me a MT5 option that does work but not compatible with MT4 account

Nick

Hi, I was using mt4 all day Friday with no problems.

MT5 is a separate platform and not used by IG so ignore (you must have got that from metatrader not IG). 

If you downloaded mt4 from IG it will still be in your download folder.

Assuming you've already set up a live mt4 account with IG and have had it up and running previously check the version of mt4 you are using, 'Help' > 'About'   , it must be build 1170 or later, earlier versions are no longer supported.

image.png.c3100c21ec2d6482ab9d45ac2d5d680d.png

Check the IG demo and Live feeds are open and that the ping has returned;

'File' > 'Open an Account'

image.png.15baa667c66915c72e99a422ca2514b9.png

The IG mt4 download put in your download folder is labeled 'ig4setup' and the other pictured below is the additional IG apps pack.

image.png.1432ae06c748746ce34fbe49be672118.png

 

 

 

 

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11 hours ago, NickStar said:

On Friday 03 Aug I couldn't access the MT4 Platform on my CPU and it just said and in Login only gave me th IG-demo option and nothing else.

Anyoe experience similar otr have any ideas how to sort out probem. I have already  delete and uninstalled and reinstalled the MT4 from IG and from Metatrader and nothing works still the same but does give me a MT5 option that does work but not compatible with MT4 account

Nick

Try fill in the details for the live account again 

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