Which Platform to use. PRT Cost. Low Trading Value.

[nit2wynit]

Hi, I'm struggling here.  The retail Platform works so long as I only have one chart open and 1 time frame.  However, it's still a bit laggy/stuttering.

Before you all ask, I have a very powerful PC that was used to edit 4k Video. Core i7 6700 3.4ghz.  16gb DDR4.  Gti 750 gc.  SSD.  My internet is 40MB Fibre.  I'm using Chrome and no other pages open.  It's the same using Firefox and on 2 other laptops at home.  My main PC; this one is connected directly to the Router by Ethernet.

I've brought this up in the past to no resolve.  Compared to say Trading View Charts, the IG platform is like windows 98. 


I'd like to hear from anyone who has experience of using the retail Platform and ANY other platform where they have noticed a difference.

It will be of little use to me to simply tell me what you use if you have no reference between the two.  I'm looking for answer from people who have experienced what i am talking about.

I've spoken with IG again who have assured me there is nothing wrong with their platform and it must be my end.  I'm willing to accept there may be a compatibility issue with my setup, but until someone can point it out I'm going to assume it's just not a great platform; so looking for alternatives.  


I've asked IG about Pro Real Time and the cost.  It has been pointed out that it must be 4 trades per month and of a certain value, but they can't tell me what that value is.


THEY CAN'T TELL ME THE VALUE???????????????


Can anyone tell me the Trading Value to get PRT Free?


Thanks

[dmedin]

PRT is faster to load charts.  Are you trading in live most days?  Just go into your account settings and turn it on.  It will say if you are eligible for free access.  They will email you if that changes, before charging you.