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Charts frozen after windows update


JohnRoxton

Question

Hi all,

I had a windows update 2 days ago and now when I open the charts they do not move.

They open normally but then there is no candle movement.

The platform page is showing price movements so I don't think it's a flash problem.

This happened a few years ago but I cannot remember what the solution was.

Any advice please?

Thanks

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6 answers to this question

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27 minutes ago, JohnRoxton said:

Hi all,

I had a windows update 2 days ago and now when I open the charts they do not move.

They open normally but then there is no candle movement.

The platform page is showing price movements so I don't think it's a flash problem.

This happened a few years ago but I cannot remember what the solution was.

Any advice please?

Thanks

Hi, check for additional fixes on this page such as clearing cache.

https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working

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3 hours ago, Caseynotes said:

Hi, check for additional fixes on this page such as clearing cache.

https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working

Thanks for the reply Caseynotes,

I have cleared the cache and run Ccleaner and it is the same.

The chart works if I left click on it and it opens in the main platform page but when I right click and "open in a new window" it just sits there frozen like a screenshot.

I noticed that in the top right corner of the chart when in new window mode there is a notification that says "This page was prevented from setting cookies".

I don't know if that is relevant to the problem but I went onto settings and checked that cookies and notifications are allowed from IG.

Thanks again for your help

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13 minutes ago, JohnRoxton said:

I noticed that in the top right corner of the chart when in new window mode there is a notification that says "This page was prevented from setting cookies".

Hi, yeah I think you need to allow third party cookies as well IG's as the charts use data from another company.

see this post pictured below.

image.thumb.png.1a0d9c088fba60444db10e08395ece46.png

 

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31 minutes ago, Caseynotes said:

Hi, yeah I think you need to allow third party cookies as well IG's as the charts use data from another company.

see this post pictured below.

image.thumb.png.1a0d9c088fba60444db10e08395ece46.png

 

Hi Herald,

Thanks a million, this has solved the problem immediately.

Much appreciated!

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17 hours ago, JohnRoxton said:

Hi Herald,

Thanks a million, this has solved the problem immediately.

Much appreciated!

🙂 While very nice of you to be thanking Herald John I hope you're not forgetting who it was who remembered the post and found it amongst the 36,000 others?

Besides, I'm desperate for one more like 😢

me1.jpg.444a1294bdd03664483146aff5ab721b.jpg

  • Like 1
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19 minutes ago, Caseynotes said:

🙂 While very nice of you to be thanking Herald John I hope you're not forgetting who it was who remembered the post and found it amongst the 36,000 others?

Besides, I'm desperate for one more like 😢

me1.jpg.444a1294bdd03664483146aff5ab721b.jpg

LOL 

Sorry, I didn't realise !!

Thanks for taking the time to dig that out Caseynotes.

Very thoughtful of you ✔✔✔👍👍👍

  • Great! 1
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