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Charts frozen after windows update


JohnRoxton

Question

Hi all,

I had a windows update 2 days ago and now when I open the charts they do not move.

They open normally but then there is no candle movement.

The platform page is showing price movements so I don't think it's a flash problem.

This happened a few years ago but I cannot remember what the solution was.

Any advice please?

Thanks

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10 answers to this question

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27 minutes ago, JohnRoxton said:

Hi all,

I had a windows update 2 days ago and now when I open the charts they do not move.

They open normally but then there is no candle movement.

The platform page is showing price movements so I don't think it's a flash problem.

This happened a few years ago but I cannot remember what the solution was.

Any advice please?

Thanks

Hi, check for additional fixes on this page such as clearing cache.

https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working

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3 hours ago, Caseynotes said:

Hi, check for additional fixes on this page such as clearing cache.

https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working

Thanks for the reply Caseynotes,

I have cleared the cache and run Ccleaner and it is the same.

The chart works if I left click on it and it opens in the main platform page but when I right click and "open in a new window" it just sits there frozen like a screenshot.

I noticed that in the top right corner of the chart when in new window mode there is a notification that says "This page was prevented from setting cookies".

I don't know if that is relevant to the problem but I went onto settings and checked that cookies and notifications are allowed from IG.

Thanks again for your help

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13 minutes ago, JohnRoxton said:

I noticed that in the top right corner of the chart when in new window mode there is a notification that says "This page was prevented from setting cookies".

Hi, yeah I think you need to allow third party cookies as well IG's as the charts use data from another company.

see this post pictured below.

image.thumb.png.1a0d9c088fba60444db10e08395ece46.png

 

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31 minutes ago, Caseynotes said:

Hi, yeah I think you need to allow third party cookies as well IG's as the charts use data from another company.

see this post pictured below.

image.thumb.png.1a0d9c088fba60444db10e08395ece46.png

 

Hi Herald,

Thanks a million, this has solved the problem immediately.

Much appreciated!

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17 hours ago, JohnRoxton said:

Hi Herald,

Thanks a million, this has solved the problem immediately.

Much appreciated!

🙂 While very nice of you to be thanking Herald John I hope you're not forgetting who it was who remembered the post and found it amongst the 36,000 others?

Besides, I'm desperate for one more like 😢

me1.jpg.444a1294bdd03664483146aff5ab721b.jpg

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19 minutes ago, Caseynotes said:

🙂 While very nice of you to be thanking Herald John I hope you're not forgetting who it was who remembered the post and found it amongst the 36,000 others?

Besides, I'm desperate for one more like 😢

me1.jpg.444a1294bdd03664483146aff5ab721b.jpg

LOL 

Sorry, I didn't realise !!

Thanks for taking the time to dig that out Caseynotes.

Very thoughtful of you ✔✔✔👍👍👍

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Firstly, it's always a good idea to reach out to the support team of your charting platform. They have specific knowledge about their software and might have encountered similar issues before. They can guide you through troubleshooting steps or provide a solution. Another option is to search online for recommendations or guides related to your specific platform and the issue you're facing. Many communities and forums have discussions about similar problems, and you might find helpful tips from other users who have experienced the same thing.

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I see it’s been a while, but I wanted to say that sometimes, a simple restart can resolve unexpected issues caused by updates. If that doesn't work, you can consider clearing the cache and cookies of your browser. Another option is to check for any updates to your graphics drivers. Outdated or incompatible graphics drivers can sometimes cause problems with chart rendering. Make sure you have the latest version installed.

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On 06/10/2023 at 17:18, JavierPuente said:

It sounds like a bit of a technical hiccup after that Windows update. Sometimes, these things can be a puzzle, but there's usually a solution.

You might want to try a couple of things. First, make sure your graphics drivers are up to date. Sometimes, these updates can affect how charts are displayed. If that doesn't do the trick, you could also check for any recent updates or patches specific to your charting software. They might have a fix for this issue. Also, for this kinda issue, the cheap Windows keys Reddit community can be a goldmine for tech troubleshooting tips.

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