Jump to content
  • 0

Charts frozen after windows update


JohnRoxton

Question

Hi all,

I had a windows update 2 days ago and now when I open the charts they do not move.

They open normally but then there is no candle movement.

The platform page is showing price movements so I don't think it's a flash problem.

This happened a few years ago but I cannot remember what the solution was.

Any advice please?

Thanks

Link to comment

10 answers to this question

Recommended Posts

  • 0
27 minutes ago, JohnRoxton said:

Hi all,

I had a windows update 2 days ago and now when I open the charts they do not move.

They open normally but then there is no candle movement.

The platform page is showing price movements so I don't think it's a flash problem.

This happened a few years ago but I cannot remember what the solution was.

Any advice please?

Thanks

Hi, check for additional fixes on this page such as clearing cache.

https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working

Link to comment
  • 0
3 hours ago, Caseynotes said:

Hi, check for additional fixes on this page such as clearing cache.

https://www.ig.com/uk/help-and-support/charts/ig-charts/why-are-my-ig-charts-not-working

Thanks for the reply Caseynotes,

I have cleared the cache and run Ccleaner and it is the same.

The chart works if I left click on it and it opens in the main platform page but when I right click and "open in a new window" it just sits there frozen like a screenshot.

I noticed that in the top right corner of the chart when in new window mode there is a notification that says "This page was prevented from setting cookies".

I don't know if that is relevant to the problem but I went onto settings and checked that cookies and notifications are allowed from IG.

Thanks again for your help

Link to comment
  • 0
13 minutes ago, JohnRoxton said:

I noticed that in the top right corner of the chart when in new window mode there is a notification that says "This page was prevented from setting cookies".

Hi, yeah I think you need to allow third party cookies as well IG's as the charts use data from another company.

see this post pictured below.

image.thumb.png.1a0d9c088fba60444db10e08395ece46.png

 

  • Like 1
Link to comment
  • 0
31 minutes ago, Caseynotes said:

Hi, yeah I think you need to allow third party cookies as well IG's as the charts use data from another company.

see this post pictured below.

image.thumb.png.1a0d9c088fba60444db10e08395ece46.png

 

Hi Herald,

Thanks a million, this has solved the problem immediately.

Much appreciated!

Link to comment
  • 0
17 hours ago, JohnRoxton said:

Hi Herald,

Thanks a million, this has solved the problem immediately.

Much appreciated!

🙂 While very nice of you to be thanking Herald John I hope you're not forgetting who it was who remembered the post and found it amongst the 36,000 others?

Besides, I'm desperate for one more like 😢

me1.jpg.444a1294bdd03664483146aff5ab721b.jpg

  • Like 1
Link to comment
  • 0
19 minutes ago, Caseynotes said:

🙂 While very nice of you to be thanking Herald John I hope you're not forgetting who it was who remembered the post and found it amongst the 36,000 others?

Besides, I'm desperate for one more like 😢

me1.jpg.444a1294bdd03664483146aff5ab721b.jpg

LOL 

Sorry, I didn't realise !!

Thanks for taking the time to dig that out Caseynotes.

Very thoughtful of you ✔✔✔👍👍👍

  • Great! 1
Link to comment
  • 0

Firstly, it's always a good idea to reach out to the support team of your charting platform. They have specific knowledge about their software and might have encountered similar issues before. They can guide you through troubleshooting steps or provide a solution. Another option is to search online for recommendations or guides related to your specific platform and the issue you're facing. Many communities and forums have discussions about similar problems, and you might find helpful tips from other users who have experienced the same thing.

Link to comment
  • 0

I see it’s been a while, but I wanted to say that sometimes, a simple restart can resolve unexpected issues caused by updates. If that doesn't work, you can consider clearing the cache and cookies of your browser. Another option is to check for any updates to your graphics drivers. Outdated or incompatible graphics drivers can sometimes cause problems with chart rendering. Make sure you have the latest version installed.

  • Like 1
Link to comment
  • 0
On 06/10/2023 at 17:18, JavierPuente said:

It sounds like a bit of a technical hiccup after that Windows update. Sometimes, these things can be a puzzle, but there's usually a solution.

You might want to try a couple of things. First, make sure your graphics drivers are up to date. Sometimes, these updates can affect how charts are displayed. If that doesn't do the trick, you could also check for any recent updates or patches specific to your charting software. They might have a fix for this issue. Also, for this kinda issue, the cheap Windows keys Reddit community can be a goldmine for tech troubleshooting tips.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      23,663
    • Total Posts
      97,138
    • Total Members
      44,214
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    EMR
    Joined 08/12/23 08:21
  • Posts

    • Non-farm payrolls in focus for Fed’s next move In the US, the focus is on non-farm payrolls for the month of November, due at 1.30pm (UK) today.    Angela Barnes | Financial presenter/producer, London | Publication date: Friday 08 December 2023 10:52 For a few weeks now, the market has been trying to figure out how soon the US Federal Reserve will start cutting interest rates. IGTV’s Angela Barnes has the latest. The US Federal Reserve's decision The big thing that traders are looking out for is the release of the non-farm payrolls report for November in the US. This report will give us a good idea of how many jobs were added or lost and could affect the US Federal Reserve's decision on interest rates. Right now, there's a tool called CME FedWatch that predicts a 90% chance of a rate cut by May 2024 and a 60% chance of a cut at the March meeting. So, if the report shows that not a lot of jobs were added, the chances of a rate cut happening sooner rather than later might go up. The JOLTs report There are a couple of other reports that are giving us some clues. One is the JOLTs report, which showed that job openings decreased a lot and reached the lowest level since March 2021. Another is the ADP survey, which found that private businesses hired 103,000 workers in November, which was less than expected. These reports are making traders pay more attention to the non-farm payrolls data.   People are really interested in the non-farm payrolls report, and you can see that because the price of the US dollar has gone up a little bit. The experts have different ideas about what the report will say. Some think around 100,000 to 275,000 jobs were added, but the average guess is around 180,000. This would be better than October, when 150,000 jobs were added. But keep in mind that around 30,000 workers had come back to work after being on strike. They think the unemployment rate will stay the same at 3.9%, which is the highest it's been since January 2022. And they predict that hourly earnings will have gone up about 0.3% from October and 4% compared to last year. Overall, this report is an important one for traders because it could affect interest rates. It's interesting to see the different forecasts and what they mean for the job market and the economy.       This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.
    • There couldn't be a better time to share this remainder than now. While trying to stay steady and avoid pitfalls situations. Let us also be conscious of our asset safety cos security is paramount in the world of cryptocurrency trading. With exchanges like Bitget prioritizing advanced security measures to protect its users' assets and employing industry-leading encryption protocols, two-factor authentication, and cold storage for the majority of its funds, we can ensure that users can trade with peace of mind. In addition to complying with regulatory standards with a proven track record of securely handling users' fund
    • Now, while we're on the topic, I'm curious – what are the best ways to learn how to day trade? Share your insights! Let's create a knowledge pool to help each other navigate the trading waters. 
×
×
  • Create New...
us