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'Market Closed'

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Hi, 

Frequently during trading hours I will see live prices disappear off most of the major FX pairs (the same ones every time) and I cannot deal as it says 'market closed'. 

Is this a volatility problem or a technical glitch? 

 

Thanks in advance...

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2 minutes ago, MikeBamber said:

Hi, 

Frequently during trading hours I will see live prices disappear off most of the major FX pairs (the same ones every time) and I cannot deal as it says 'market closed'. 

Is this a volatility problem or a technical glitch? 

 

Thanks in advance...

Hi the FX markets should be open from 9pm Sunday (UK time) right through to 10pm Friday, which platform are you having the problem with and what type of device? If you are using a mobile could it be a connection problem?

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2 hours ago, Caseynotes said:

Hi the FX markets should be open from 9pm Sunday (UK time) right through to 10pm Friday, which platform are you having the problem with and what type of device? If you are using a mobile could it be a connection problem?

Hi, it's within trading hours (last time was 12:40 GMT today), I'm using the new web platform with a modern laptop and fibre internet connection. 

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2 hours ago, MikeBamber said:

Hi, it's within trading hours (last time was 12:40 GMT today), I'm using the new web platform with a modern laptop and fibre internet connection. 

Hi, I can't think what it might be, if the majors were cutting out throughout the day there should be a hue and cry from dozens on the forum here, I can only suggest to make a note of the times and name and use the chat on the 'contact us' page to query and they should be able to arrange someone from tech to get in touch. 

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