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Platform problems


Guest efitz

Question

I have had serious problems with my account. After IG platforms crashed on Thursday I had a short position on the Dow that I wanted to close on Thursday night but the platform was telling me that the position didn't exist anymore and the margin had disappeared. I called the help desk and spoke to Tom in London who told me the position would be cancelled at the opening price  when the system would let him. He also said he would confirm this  by email. He didn't! I then called on Friday morning as I was worried about this not being rectified and after a long wait eventually spoke to the Singapore office who reiterated that the position would be closed at the opening price as he saw the notes on my account. I logged in on Saturday morning and I was pleased to see the position had disappeared completely and I thought this was the end of the matter, however I logged on Saturday evening to see the position has reappeared and showing an even larger lose and a margin has been added back again which has concerned me even more.

I have screenshots and video as evidence of all these different situations occruing on my account over the past two days. I realise IG is experiencing major issues as the answerphone message has just confirmed but I am very alarmed that this situation has not been rectified. I'm sure I don't need to remind IG that trust between a customer and a Spread Betting firm is imperative. I have lost my trust in IG for now. I will close my account early this coming week unless the matter is rectified and I expect to be able to withdraw the total amount of funds. I will also make a formal complaint to the regulator if this matter isn't brought to a satisfactory conclusion within 48 hours.

Anybody else got similar experiences?

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Seems they are at it again...  Opened an account on the 10th, deposited funds then haven't been able to log in since.  The helpdesk operator said he'd have IT call me to resolve an issues with my password constantly rejecting.  Funnily enough, other people are also having the identical issue with logging in...  Just keeps telling everyone their password is wrong.  Re-set it, same thing over and over.  Not cool!

 

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