Jump to content
  • 0

Platform problems


Guest efitz

Question

I have had serious problems with my account. After IG platforms crashed on Thursday I had a short position on the Dow that I wanted to close on Thursday night but the platform was telling me that the position didn't exist anymore and the margin had disappeared. I called the help desk and spoke to Tom in London who told me the position would be cancelled at the opening price  when the system would let him. He also said he would confirm this  by email. He didn't! I then called on Friday morning as I was worried about this not being rectified and after a long wait eventually spoke to the Singapore office who reiterated that the position would be closed at the opening price as he saw the notes on my account. I logged in on Saturday morning and I was pleased to see the position had disappeared completely and I thought this was the end of the matter, however I logged on Saturday evening to see the position has reappeared and showing an even larger lose and a margin has been added back again which has concerned me even more.

I have screenshots and video as evidence of all these different situations occruing on my account over the past two days. I realise IG is experiencing major issues as the answerphone message has just confirmed but I am very alarmed that this situation has not been rectified. I'm sure I don't need to remind IG that trust between a customer and a Spread Betting firm is imperative. I have lost my trust in IG for now. I will close my account early this coming week unless the matter is rectified and I expect to be able to withdraw the total amount of funds. I will also make a formal complaint to the regulator if this matter isn't brought to a satisfactory conclusion within 48 hours.

Anybody else got similar experiences?

Link to comment

1 answer to this question

Recommended Posts

  • 0

Seems they are at it again...  Opened an account on the 10th, deposited funds then haven't been able to log in since.  The helpdesk operator said he'd have IT call me to resolve an issues with my password constantly rejecting.  Funnily enough, other people are also having the identical issue with logging in...  Just keeps telling everyone their password is wrong.  Re-set it, same thing over and over.  Not cool!

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • The mischievous amphibian who became a meme legend? Well, meet Apu, his wide-eyed, optimistic cousin, taking the internet by storm – and now, perhaps, the world of finance. Apu, also known as Peepo or Helper, is a kinder, gentler Pepe variant. Tired of the often-scammy memecoin scene, Apu (or rather, Apu's devoted community) decided to create something different: $APU, a "fairly launched, fully transparent coin" built by and for "all frens." Here's where things get interesting. $APU's narrative is one of resilience and community power. Fueled by the cryptocurrency community's enthusiasm, $APU was initially launched with the best of intentions. However, the dream took a nasty turn when the original developer pulled the rug – a disheartening scenario for many crypto enthusiasts. Today, $APU stands as a testament to community empowerment. It's a beacon of hope for projects facing similar challenges, a reminder that collaboration and resilience can transform setbacks into stepping stones. It's also worth noting that another community-driven memecoin, $MASSA, recently found a home on the Bitget exchange. Could this be a sign of things to come for $APU? What are your thoughts? Does Apu's story inspire you? Can a memecoin truly become a legitimate force in the volatile world of cryptocurrency? Share your thoughts and predictions in the comments below!
    • The price shown on the graph is the price after the IG's fee taken. That is the reason for discrepancy.
    • I am a relatively newbie. I have seen similar and also have seen automated closed position has a loss though the close price I have set was above the price I have bought. After about 6 months with a lot of mysterious losses though my closing price was above the opening price, I discovered this was because of the amount charged for opening/closing a position. This is right below BUY and SELL boxes on the right in very small font. This amount vary from  0.9 to 33 or more depending on the level of trading at the time you open or close. It also happens (god knows why it is set to be so, except that the trader is not watching) when there is a lot of buying and selling going on, like an important news has suddenly been out and the result was not the market expected. As a result, I delete all my automated BUY/SELL values before I stop trading for the day. Remember, the the software is set up to favor the IG, not the retail seller. That is why 70% or more end up in loss.  
×
×
  • Create New...
us