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MT4 common error


sandwich

Question

Hi,

I can't open a trade with my MT4 platform since yesterday. 

The journal of MT4 shown message as below when i try to open a pending limit order 

'90248': order buy limit .... failed [common error]

I try many times but it's still the same message pop up on the journal.

Please help ... thanks

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6 hours ago, sandwich said:

Hi,

I can't open a trade with my MT4 platform since yesterday. 

The journal of MT4 shown message as below when i try to open a pending limit order 

'90248': order buy limit .... failed [common error]

I try many times but it's still the same message pop up on the journal.

Please help ... thanks

Hi, that might be a connection problem, check the connection box bottom right, the number after the slash is the number of drop outs, there will be one or two on startup but if you have a lot more there is a problem.

Also check the data feeds from 'File' > 'Open an Account', the speeds should be less than 100 ms.

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6 hours ago, Caseynotes said:

Hi, that might be a connection problem, check the connection box bottom right, the number after the slash is the number of drop outs, there will be one or two on startup but if you have a lot more there is a problem.

Also check the data feeds from 'File' > 'Open an Account', the speeds should be less than 100 ms.

 

Screenshot - 9_10_2019 , 9_06_39 PM.png

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2 hours ago, changeFC said:

Is this issue solved. I encounter the same problem.

Help desk says they'll look into it. not sure how long it'll take. It's been already 2 days, since I talked to them.

Look like I'm not alone.

I did chat with IG support. Same answer. Last Friday until now ... 

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14 hours ago, Caseynotes said:

Probably still ok and not the reason as there is still a connection, click on the connection box and check other data centers (see pic).

is there any other error message on the screen rather than in the journal? 

image.png.8644fdd693d916baa2bf2edd4c3857f5.png

Thanks for the help. ☺️ Appreciate that. 

I guess I just need to wait patiently ... 

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1 hour ago, sandwich said:

Thanks for the help. ☺️ Appreciate that. 

I guess I just need to wait patiently ... 

 

3 hours ago, changeFC said:

Is this issue solved. I encounter the same problem.

Help desk says they'll look into it. not sure how long it'll take. It's been already 2 days, since I talked to them.

MT4 is third party and so IG don't really have any control over it other than their connection. I set up a pending order on the live platform yesterday without any problems at all.

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Guest Trading

Is it possible for you to share the screenshot as well the log file for the error ?
You can find log files by : 

- Login to your MT4 platform;
- Under the Terminal window, go to the Journal tab;
- Right click on any of the message(s) and click open;
- A new window will open with logs available for different dates.
- Then please find the logs for day in question.

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