Share trading account restriction after 1 trade?

[someguy]

Hi, I am new user to IG.  Just wondering the following is normal for everyone?

After opening new share trade account and deposited fund into it, I have made my very first opening. 

Thing are looking good until i am try to place another opening, getting message of account restriction and preventing me for further opening.  Please contact helpdesk~

Via IG online chat, it's asking me to provide my personal financial including saving, salary, etc and including my latest utility bill ....

I wonder why this were not request in advance, instead after I made my first trade?  Also I am not doing CFD, why this is require for share trading with my own fund?

[Guest DayTrader]

Hi

Why haven't IG responded to this question? I have the same problem...

On 04/03/2019 at 21:40, alepen said:

whats wrong with my account?

 

On 24/09/2019 at 05:21, someguy said:

Hi, I am new user to IG.  Just wondering the following is normal for everyone?

After opening new share trade account and deposited fund into it, I have made my very first opening. 

Thing are looking good until i am try to place another opening, getting message of account restriction and preventing me for further opening.  Please contact helpdesk~

Via IG online chat, it's asking me to provide my personal financial including saving, salary, etc and including my latest utility bill ....

I wonder why this were not request in advance, instead after I made my first trade?  Also I am not doing CFD, why this is require for share trading with my own fund?

 

[CharlotteIG]

On 24/09/2019 at 04:21, someguy said:

Hi, I am new user to IG.  Just wondering the following is normal for everyone?

After opening new share trade account and deposited fund into it, I have made my very first opening. 

Thing are looking good until i am try to place another opening, getting message of account restriction and preventing me for further opening.  Please contact helpdesk~

Via IG online chat, it's asking me to provide my personal financial including saving, salary, etc and including my latest utility bill ....

I wonder why this were not request in advance, instead after I made my first trade?  Also I am not doing CFD, why this is require for share trading with my own fund?

 

On 02/04/2020 at 07:41, Guest DayTrader said:

Hi

Why haven't IG responded to this question? I have the same problem...

 

 

Thanks for your question. 

Every year our system will send out a KYC (know your client) check. 

This will pop up on your platform. You simply need to confirm the details. 

With non-leveraged trading our requirements are less than leveraged (CFD), however you still need to provide this information to make sure you're appropriate. 

We apologise for the inconvenience. 

All the best.