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ERROR - DAX - DEMO - Order level too close to market level

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Hi - I cannot bok any working orders on DAX in Demo
I get silly msg
"Order level too close to market level The order level you have requested is too close to the current market level. The minimum distance for this market is 300 points."
cany  you have a look ?
and why this happening on Mondays morning ever so often ?
Regards  Ed

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17 minutes ago, EdwardP said:
Hi - I cannot bok any working orders on DAX in Demo
I get silly msg
"Order level too close to market level The order level you have requested is too close to the current market level. The minimum distance for this market is 300 points."
cany  you have a look ?
and why this happening on Mondays morning ever so often ?
Regards  Ed

Hi, what platform are you using?

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Hi  - I use API via Excel or regular web demo, Booking WOs on both systems do not work. It happens on Mondays every month or two - has anybody updated the demo system over weekend on your side ?

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13 minutes ago, EdwardP said:

Hi  - I use API via Excel or regular web demo, Booking WOs on both systems do not work. It happens on Mondays every month or two - has anybody updated the demo system over weekend on your side ?

just checked on the IG Labs forum and nothing posted on there, hopefully if someone can help they will respond here.

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Posted (edited)
1 hour ago, EdwardP said:
Hi - I cannot bok any working orders on DAX in Demo
I get silly msg
"Order level too close to market level The order level you have requested is too close to the current market level. The minimum distance for this market is 300 points."
cany  you have a look ?
and why this happening on Mondays morning ever so often ?
Regards  Ed

Hi, are you sure your Buy In and Stop aren't too close together?  I could be mistaken but I think I've had this happen when there is a large spread that is greater than my Stop and Limit.

Edited by nit2wynit

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Posted (edited)

Is anybody from IG looking at this ?

Edited by EdwardP

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Posted (edited)
5 minutes ago, EdwardP said:

I am sure btw: you mean 300 pts is not enough ? :)

My bad.....Missed the bit about it being DAX :D  Doh!

I've just has a message on the Demo saying Sorry, All Shares unavailable or something.  Back to normal now.  By Normal I mean randomly glitchy.

Edited by nit2wynit

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Working Orders cannot be booked and noone from IG looks at this, is it serious ?

 

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The 300 points spread guy still has not spoken, and Actualy the DAX closing for the day now, maybe he is deeply hangovered :)

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3 hours ago, EdwardP said:

The 300 points spread guy still has not spoken, and Actualy the DAX closing for the day now, maybe he is deeply hangovered :)

Who is the 300pt spread guy? 

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15 hours ago, EdwardP said:

The 300 points spread guy still has not spoken, and Actualy the DAX closing for the day now, maybe he is deeply hangovered :)

Might be worth posting a duplicate request on the Labs forum.

https://labs.ig.com/community

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Thank you guys, I e-mailed the HelpDesk, an hour after which the booking of Working Orders started to work as normal, and continues still now. I still do not know what causes the problem, however. If it happens again I will post here or on the labs page.

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