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New ProRealTime Launcher Fail

Question

The new launcher for PRT (released Thurs/Friday) causes instant total computer crash (blue screen of death) every time. Launch using the 'Java mode option' works as per normal. Any ideas?

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Hi 

 

Sorry to hear about that. We have not had any other reports of the launcher causing the blue screen. One thing I would suggest is making sure your computer is fully up to date and then deleting the launcher from your control panel and then installing it again. If this has no effect then let me know or contact us directly and myself or another member of the Tech team will be glad to do everything we can to get to the bottom of this. 

 

I look forward to hearing from you. 

 

 

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 Thanks for the reply. Unfortunately no change with an uninstall and reinstall of the launcher, same result, the new launcher pop up starts the launch but crashes after about 5 seconds in. I have already worked my way through the suggested checks described in the new launcher help section and everything was as should be. I will continue to use the Java launch in the meantime.

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Hi 

 

Sorry to hear this persists. I did hear back from the team at ProRealTime with regards to the issue you are having. They did outline that the the blue screen of death is due to a memory issue (most likely a faulty RAM module) and since the launcher optimizes the memory allocated to PRT and so this is where the issue could be stemming from. 

 

Naturally I would like to look into this further as this is a rather unique problem and also I can appreciate it would be frustrating, for which I would like to thank you for the patience you have shown.

 

If you do not mind please feel free to message me directly with a number to contact you on and I would be glad to do anything I can to help remedy this situation.

 

Thanks,

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