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Cryptocurrency and weekend markets will open at 1200 BST this Saturday

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Morning all - please see below info sent earlier this week:

There will be a delayed open on our cryptocurrency and weekend markets on Saturday 26 October, to allow for scheduled maintenance.

We’re planning to reopen these markets at 12pm (UK time), rather than the normal 4am, however this is subject to change. We’re sorry if this causes you any inconvenience.


If you have any questions about this or need assistance with your account, you can find answers in our help and support area or IG Community. Alternatively, our highly trained client services team is available by phone or email 24 hours a day from 8am Saturday to 10pm Friday.

No changes to plan- on track for midday at this time.

 

Thanks,

Ludwik

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Guest Disappointed Customer

Not acceptable in this day and time. First I’ve heard of it to. Get your act together.. 

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Agreed - not ideal. Unfortunately no other way around the maintenance & updates required this weekend.

Again sincere apologies- we remain on track for a 1200 open without any further delay. 

 

Ludwik

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Guest Dale

It is incredible that bitcoin spikes above 10k and there is nothing we can do to take advantage of this. Very odd! 

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Guest Phil

DailyFX showing 82% of IG clients net long on bitcoin, 93% of clients long Ether, 97% of clients long Ripple, and 92% of clients net long Litecoin.

Assume any limits will be filled on the open price which after this mega rally would be significant? 

Best

Phil

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10 minutes ago, Guest Phil said:

DailyFX showing 82% of IG clients net long on bitcoin, 93% of clients long Ether, 97% of clients long Ripple, and 92% of clients net long Litecoin.

Assume any limits will be filled on the open price which after this mega rally would be significant? 

Best

Phil

That's right - all orders would usually be triggered & filled basis the opening price. We would, of course, pass on any positive slippage on limit orders.

 

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Guest PBX

Hi, I still can't login on the app? 

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On ‎26‎/‎10‎/‎2019 at 09:48, Guest Dale said:

It is incredible that bitcoin spikes above 10k and there is nothing we can do to take advantage of this. Very odd! 

apart from be long going into the 25% move obviously...

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On 26/10/2019 at 12:22, Guest PBX said:

Hi, I still can't login on the app? 

Hey @Pbx

Thanks for your message and apologies for the delay in getting back to you. 

If you're still having issues logging in, please contact our helpdesk. They're the team that can assist :) 

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