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IG Mobile app


Michalszkoda

Question

Loading of charts on the IG mobile app are sooooo slow. Was ok but suddenly I can only load up one chart and possibly another chart after, then just the “loading” chart notification appears. On my IPhone, I close the app together with any other apps my phone has running but still it does the same only allowing me to load one chart followed by possibly another one?..........I have even deleted the app and reloaded it?...........any idea what the problem may be?

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33 minutes ago, Michalszkoda said:

Loading of charts on the IG mobile app are sooooo slow. Was ok but suddenly I can only load up one chart and possibly another chart after, then just the “loading” chart notification appears. On my IPhone, I close the app together with any other apps my phone has running but still it does the same only allowing me to load one chart followed by possibly another one?..........I have even deleted the app and reloaded it?...........any idea what the problem may be?

Hey @Michalszkoda, thanks for your feedback message. 

After speaking with our technical client facing team they asked if you could send an email to chartsupport@marketdatasystems.com. This goes directly to our technical team. If you send it from your registered email address they will be able to identify your account, raise an incident on your behalf then contact you once it's resolved. 

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