Jump to content
  • 0

IG platform is just plain bad


Guest Alan Oliver

Question

Guest Alan Oliver

IG have responded to a request regarding the unsatisfactory operations of their web trader platforms.

The web platform has known issues, i.e. it does not show the correct prices of the underlying market as the market prices change. If you are a trader who places a trade based on the ticket price, or the bar/candle chart, or the horizontal fill lines, be aware!! I have sent graphic shots of three different entry prices on the same chart at the same time depending on whether you are looking at the ticket, the bar or the entry order lines.

The response from IG is copied below:

Thanks for your email. There is already an investigation for the problem where sometimes the bid/ask price will fall outside of what is displayed on the charts, the reference number for it is INC0337629. It is a display problem which does not affect the execution of the trade, it also only seems to happen on the web platform so if you are unsure of the chart price then you can compare it to the chart price on the mobile app. 

Regards,
Anton Liebenberg
Trading Services

What is so surprising is that someone in a support role is so ignorant of trading. Any trader who manually enters a position or manages stops manually is at a distinct disadvantage with IG...of course your trade is affected if the price on the chart/bar is 6708 and you get filled at 6710 (when the spread is 1 point)..but of course you should know to have your phone app running at the same time to make sure your web price is at the real price !! Really, seriously?

My suggestion: Dont trade with IG. They have shown here they know they have an issue but are happy not to oblige their clients with refunds when their platform fills at wrong prices. 

You have been warned....

Alan Oliver.

Account now permanently closed. Close yours asap.....

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,128
    • Total Posts
      88,221
    • Total Members
      69,113
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Sherman_Charlie
    Joined 05/10/22 22:47
  • Posts

    • Stock Market SP 500, NASDAQ 100 NDX, Russell 2000 RUT. Dow Jones Industrial (DJI) Elliott Wave Technical Analysis and Trading Strategies. US Markets News Today: OPEC+ Agrees to Biggest Oil Production Cut Since Start of Pandemic/ reduce output by 2 million barrels. Elliott Wave Market Summary: The move upwards is a bear market corrective rally, how far it goes is the question and today I take a look a few possibilities  Elliott Wave count: Tracking two wave counts Day / Trend Trading Strategies: No Strategy Video Chapters 00:00 S&P500  16:15 NASDAQ 100 (NDX) 16:36 Russell 2000 (RUT)  21:45 Dow Jones (DJI) 24:35 End. Thanks for supporting! Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com    
    • Market data to trade on Thursday: Aussie Trade; Levi earnings With the upside risk for forecasts for the Australian trade data, IGTV’s Jeremy Naylor looks at the long trade on the Aussie benchmark, the S&P ASX 200. Earnings out on Thursday include Constellation Brands and Levi Strauss.      
    • Dear All, On the September 22 I could not sell Presto automation stock $PRST.  I have reported that to IG helpdesk, had multiple calls etc. It is not obvious where this process is going and I need my refund money ASAP. I have sent the screenshots etc.
×
×
  • Create New...