Guest Alan Oliver,
By ScalperAndy · Posted
By DominicWalsh · Posted
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.
CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.
The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Guest Alan Oliver
IG have responded to a request regarding the unsatisfactory operations of their web trader platforms.
The web platform has known issues, i.e. it does not show the correct prices of the underlying market as the market prices change. If you are a trader who places a trade based on the ticket price, or the bar/candle chart, or the horizontal fill lines, be aware!! I have sent graphic shots of three different entry prices on the same chart at the same time depending on whether you are looking at the ticket, the bar or the entry order lines.
The response from IG is copied below:
Thanks for your email. There is already an investigation for the problem where sometimes the bid/ask price will fall outside of what is displayed on the charts, the reference number for it is INC0337629. It is a display problem which does not affect the execution of the trade, it also only seems to happen on the web platform so if you are unsure of the chart price then you can compare it to the chart price on the mobile app.
What is so surprising is that someone in a support role is so ignorant of trading. Any trader who manually enters a position or manages stops manually is at a distinct disadvantage with IG...of course your trade is affected if the price on the chart/bar is 6708 and you get filled at 6710 (when the spread is 1 point)..but of course you should know to have your phone app running at the same time to make sure your web price is at the real price !! Really, seriously?
My suggestion: Dont trade with IG. They have shown here they know they have an issue but are happy not to oblige their clients with refunds when their platform fills at wrong prices.
You have been warned....
Account now permanently closed. Close yours asap.....
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