cannot open charts in share sestion

[larrybreheny10]

I am unable to open the charts in my share dealing? Can anyone help here?

 

Thanks

 

Larry

[Caseynotes]

2 hours ago, larrybreheny10 said:

I am unable to open the charts in my share dealing? Can anyone help here?

 

Thanks

 

Larry

Hi, it's probably site permissions not allowing Flash to run. Click on the padlock icon in the address bar and settings then set Flash to Allow (not Ask) then exit and click the 'reload page' banner.

 

[Guest enigmasci]

Caseynotes, I have been struggling with this issue for ages. Thanks very much for your answer. The solution suggested by IG doesn't seem to work.

[Figgsey]

Have you tried a different browser?

I think that the shares platform used flash and I won't install that. 

[CoyFox19]

How do you switch to the HTML 5 platform as that is suggested in another post but I can't seem to find the setting in the IG platform settings under my IG as is stated? Using Flash in this day and age is an abomination...

[Caseynotes]

1 minute ago, CoyFox19 said:

How do you switch to the HTML 5 platform as that is suggested in another post but I can't seem to find the setting in the IG platform settings under my IG as is stated? Using Flash in this day and age is an abomination...

The new HTML 5 Share Dealing platform is expected to be rolled out in the next few weeks. The Spread Bet and CFD HTML 5 platforms are already in use.