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ProRealTime Demo account

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Just tried to start my ProRealTime on my demo account, but the button disappeared.

Then I went into the account settings and found this error message.

Which is weird, cause PRT is still enabled on my live account.

What can I do to get it back working on the Demo?

image.thumb.png.cff295dd19bbc1815629b3e80656c0ab.png

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ok, was able to fix it by disabling PRT for live and re-enabling it again.

Then enabling it for demo afterwards without the error

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On 27/12/2019 at 13:27, DSchenk said:

ok, was able to fix it by disabling PRT for live and re-enabling it again.

Then enabling it for demo afterwards without the error

@DSchenk, thank you for the heads up. I've spoken to the technical team and said they weren't aware of any issues. 

How is it now?

 

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thanks for the follow up @CharlotteIG. All works now again as expected. Was just the trick with disabling it and re-enabling it again that fixed it

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