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MT4 position closed, web platform still open

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Hi IG, 

I have send a few email to you need your urgent help. I have all my Wall Street position closed on Friday but still reported open today.

On web platform reported open but MT4 is closed.

I am very horrified I am also charged interest for it. 

I have no way to close it. Web platform does not allow. MT4 SAYS I have no position. 

I cannot sleep well at night. Please help urgently.

Thank you

Edited by tehka
Typo

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I have email response from a Tom Warrington that I have 3 positions open. I cannot close it now even if I want to because MT4 says I have no position while Web platform says I can only close it from MT4 platform

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I have submitted a few screenshots as evidence that. 

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This is already the 2nd time I have encounter this issue with IG MT4. I am very disappointed

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IG support team has fixed this issue and reimbursed me the incorrect short interest charge. Thank you for the help to resolve this issue. I can sleep very well now. Thank you again.

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