Jump to content
  • 0
Sign in to follow this  

MT4 position closed, web platform still open

Question

Hi IG, 

I have send a few email to you need your urgent help. I have all my Wall Street position closed on Friday but still reported open today.

On web platform reported open but MT4 is closed.

I am very horrified I am also charged interest for it. 

I have no way to close it. Web platform does not allow. MT4 SAYS I have no position. 

I cannot sleep well at night. Please help urgently.

Thank you

Edited by tehka
Typo

Share this post


Link to post

4 answers to this question

Recommended Posts

  • 0

I have email response from a Tom Warrington that I have 3 positions open. I cannot close it now even if I want to because MT4 says I have no position while Web platform says I can only close it from MT4 platform

Share this post


Link to post
  • 0

I have submitted a few screenshots as evidence that. 

Share this post


Link to post
  • 0

This is already the 2nd time I have encounter this issue with IG MT4. I am very disappointed

Share this post


Link to post
  • 0

IG support team has fixed this issue and reimbursed me the incorrect short interest charge. Thank you for the help to resolve this issue. I can sleep very well now. Thank you again.

  • Like 1

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Member Statistics

    • Total Topics
      13,086
    • Total Posts
      66,577
    • Total Members
      88,919
    Newest Member
    ozz
    Joined 24/11/20 20:16
  • Posts

    • In the UK, the median age of death from Covid is: - 81 for men - 85 for women (source: Office For National Statistics, 14 Oct 2020) The average life expectancy in the UK is: - 80 for men - 83 for women. (ZUBY:  @ZubyMusic)   If you take away the 95% aged and moribund you are left with just 1 death/million (Ireland), that's some pandemic 🤔 Meanwhile, short vid on mad teachers fear mongering plus some actual scientific facts, how did we get here?  
    • Dow approaching triple top. Through it and higher, or classic triple top reversal?
    • Hi all, On average are Forex markets more suited to mean reversion strategies than say indices or commodities? And do you choose your market type based on the conditions at the time or do you steer clear of some on purpose? Thanks for your insight      
×
×