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yes-can't close my positions on web and app :( Grrr... it's been 15 mins like this 

 

 

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It was just the web platform but all gone now. Still running if already logged in but haven't tried to put a trade on recently 🤔

image.png.b8efaf862042e875d74dd8d6a0cf5e88.png

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typical, on a day with such big volatility i can't get it to open/close positions. Unbelievable!
 

I sure hope they get it sorted soon 

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Yep, I don't think this is coincidental guys...

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39 minutes ago, Caseynotes said:

It was just the web platform but all gone now. Still running if already logged in but haven't tried to put a trade on recently

 

Wonder why the platform gets shut down every time the markets make major moves ... their hedging/client matching system is out of sync and they need to pull the plug to avoid potential big losses?

Edited by dmedin

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It's got to be, right?  It's too easy for everyone to just pile on when the market's tanking.  (70% of thousands of clients were already short anyway ....)

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2 minutes ago, dmedin said:

It's got to be, right?  It's too easy for everyone to just pile on when the market's tanking.  (70% of thousands of clients were already short anyway ....)

the login problem was first reported around 11:30 and about the same level the indices markets are now.

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Just now, Caseynotes said:

the login problem was first reported around 11:30 and about the same level the indices markets are now.

I've been around long enough to notice the 'pattern' on these outages ...

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Try searching the indices or share you want to deal

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3 minutes ago, dmedin said:

I've been around long enough to notice the 'pattern' on these outages ...

this is only the second time in the last couple of years that I can remember, how's that a 'pattern'.

 

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The issues should now be resolved.

Please do update me or call us if you're having any problems.  

I would like to apologise on behalf of IG for the issues that occurred today. 

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Coincidentally enough, longs/shorts are now almost perfectly evenly balanced on DAX and DOW.

If that's the way it is then that's the way it is ...

Edited by dmedin
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