IG site down

[igaus]

Is anyone experiencing IG dealing site down?

[Caseynotes]

4 minutes ago, igaus said:

Is anyone experiencing IG dealing site down?

IG Client Help  @IGClientHelp

6m

 

We're investigating an issue with logging in to the trading platforms and apps. Please call us if you need to close a trade, or visit bddy.me/37Soa6G for updates.

[GeorgeIG]

Unfortunately, we are experiencing login issues at the moment. You can keep up to date via our status page here: https://status.ig.com/

[ElinaGrave]

yes-can't close my positions on web and app  Grrr... it's been 15 mins like this 

 

 

[Caseynotes]

It was just the web platform but all gone now. Still running if already logged in but haven't tried to put a trade on recently 🤔

[ElinaGrave]

still down- and can't get through their phone line...

[ajdawson26]

typical, on a day with such big volatility i can't get it to open/close positions. Unbelievable!
 

I sure hope they get it sorted soon 

[dmedin]

Yep, I don't think this is coincidental guys...

[dmedin]

39 minutes ago, Caseynotes said:

It was just the web platform but all gone now. Still running if already logged in but haven't tried to put a trade on recently

 

Wonder why the platform gets shut down every time the markets make major moves ... their hedging/client matching system is out of sync and they need to pull the plug to avoid potential big losses?

Edited February 24, 2020 by dmedin

[dmedin]

It's got to be, right?  It's too easy for everyone to just pile on when the market's tanking.  (70% of thousands of clients were already short anyway ....)

[Caseynotes]

2 minutes ago, dmedin said:

It's got to be, right?  It's too easy for everyone to just pile on when the market's tanking.  (70% of thousands of clients were already short anyway ....)

the login problem was first reported around 11:30 and about the same level the indices markets are now.

[dmedin]

Just now, Caseynotes said:

the login problem was first reported around 11:30 and about the same level the indices markets are now.

I've been around long enough to notice the 'pattern' on these outages ...

[Mizan]

Try searching the indices or share you want to deal

[PhilC]

Dashboard working now in Australia. 

[Caseynotes]

3 minutes ago, dmedin said:

I've been around long enough to notice the 'pattern' on these outages ...

this is only the second time in the last couple of years that I can remember, how's that a 'pattern'.

 

[Caseynotes]

Status page reporting all back on now 👇

[CharlotteIG]

The issues should now be resolved.

Please do update me or call us if you're having any problems.  

I would like to apologise on behalf of IG for the issues that occurred today. 

[dmedin]

Coincidentally enough, longs/shorts are now almost perfectly evenly balanced on DAX and DOW.

If that's the way it is then that's the way it is ...

Edited February 24, 2020 by dmedin