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transfer out of etrade



before I joined and moved my shares to IG, I was told I could move shares out of a US etrade account. Having submitted the transfer form, I am told that they can't find the email address (etrade doesn't communicate by email) and therefore they can't move shares out. I would imagine that etrade would be a rather large competitor and being unable to transfer shares out of these accounts is a major miss in my view.


I was looking to consolidate all my holdings, is this the wrong platform for that ???

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