Jump to content
  • 4

Charts being wiped out


ChrisRobUK

Question

Recommended Posts

  • 2

Likewise I also just got booted out of everything and can't log in.

Great time to have platform issues isn't it - not like volatility is huge right now ūüôĄ No wonder they warn most clients lose money - they naturally would if they can't enter/exit positions.

  • Like 1
  • Thought provoking 1
Link to comment
  • 0

I'm also facing this problem. Every now and then all my chart drawings are lost, colour palette and chart settings are reset. The worst thing is this happens every once in an while and when it happens, the settings reset intermittently in a few minutes if you try to draw anything or change any settings away from default.

  • Like 1
Link to comment
  • 0

Having the same issues. Got kicked out just as a large trend reversal was starting, then couldn't log back in and then when I finally could I lost all my indicators. The charts are broken, wont keep settings and are highly frustrating. 

So not what I need to be in a trading mindset.

Utterly disappointed with IG, though it's not like it's the first time they have disappointed me. 

Link to comment
  • 0

I'm seeing the same problem , all timescales default to 5 minutes,  I also lost the tick for at least a week (on more than 1 browser),  when you contact support they just say its working okay on their systems (of course it does) the overall system just seems flakey.

Come on IG sort this mess out.

You are costing us money

Link to comment
  • 0
5 minutes ago, dmedin said:

In all the time I've been here, I've seen this happen every time volatility spikes.  It's almost, ahem, coincidental.

I'd agree totally with the above. When the servers get busy personal settings disappear, the charts default to 5 mins and all personal chart data, trendlines, text etc disappear. Very frustrating and I personally will not trade on that basis. I learned long ago not to bother re-doing all my charts again as when the market closes all will be well again! Needs more server capacity obviously and therefore is not fit for purpose.

  • Like 1
Link to comment
  • 0
1 hour ago, ChrisRobUK said:

Hi - facing a new issue on the platform. My charts are being wiped out and set to the same default every few minutes/seconds.

 

No matter what I configure, within a few moments it defaults to a 5min candle stick with no other indicators - what is happening?

Surely IG must compensate us for their failures?. Banks do.

Link to comment
  • 0

I've just managed to get through to the charts and technical side of IG on the phone.
A woman told me they're very sorry they're 'updating the platform' , to which I said, I didn't receive any notification there was going to be a platform update and interruption to my trading? 
She told me, I can still trade however the timeframe might reset . I assured her this isn't the case and i'm unable to keep it in any selected time frame or keep indicators on the chart without it reseting in a minute or so.

I was told this would be resolved within one hour. I then mentioned i'm currently in a forum on the IG community with other clients also dealing with the same issue, and this forum was already an hour old.

She more or less just apologised.

Honestly it really just feels like they're messing with the platform whenever it gets crazy.  Why would they chose to preform an update at US open on a crazy volatile day?  
Sounds like a bad excuse or she just didn't know what to say, either way, as a client, I feel like I'm being made to sit out on a profitable day and it sucks!

Sort it out IG!!!!

  • Like 1
  • Thought provoking 1
Link to comment
  • 0

Just had this back from them:

Due to high traffic on the site we had to prioritise dealing over analysis.  In order to maintain good execution we disabled some of the chart analysis tools. We hope to enable it again after the UK market close but it will depend on platform traffic. Apologies for the inconvenience.

Thanks for your email.
If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.
Regards,
Anton Liebenberg
Trading Services

  • Like 2
Link to comment
  • 0

Yep , same here I managed to shut my day trades as had no levels to work to as kept disappearing , cost me a a lot of time and pips. Bad day to be doing a update should be on a weekend when the markets are quiet and not many trading 

  • Like 2
Link to comment
  • 0
21 minutes ago, Burton said:

Just had this back from them:

Due to high traffic on the site we had to prioritise dealing over analysis.  In order to maintain good execution we disabled some of the chart analysis tools. We hope to enable it again after the UK market close but it will depend on platform traffic. Apologies for the inconvenience.

Thanks for your email.
If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.
Regards,
Anton Liebenberg
Trading Services

That's totally an unacceptable reason to disable chart tools , surely the platform runs locally when we load it up, what resources of IG would that take up, I can't understand how removing peoples analysis makes execution quicker?

Annoying.

  • Like 1
Link to comment

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
      16,034
    • Total Posts
      76,845
    • Total Members
      63,997
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    wojciechbd
    Joined 22/09/21 19:02
  • Posts

    • Expect Retail Trading to Stop too.
    • Finally.¬† There it is.¬† What I've been talking abot for 20 years is here. Maybe now i can get on with my life and Stop Spreading the News to people who A. Don't Give a ****.¬† B. Think it's a great Idea anyway.
    • What's Happening?¬† A Revolution.¬† ¬† By Who?¬† A/ Governments, (the visible¬†puppets), and¬† B/ The Davos Elite.¬† ¬† Who Are The Davos Elite (WEF)?¬† The largest IT concerns, Apple, the Google parent company Alphabet, Amazon, Microsoft and Facebook. The market capitalisation of these five companies at present amounts to an incredible $9.1trillion.¬† Along with these digital concerns we also have the large asset managers, namely BlackRock, Vanguard, State Street and Fidelity. They are significantly involved in all IT companies, these four currently manage a total $220.6 trillion, for comparison, the GDP of all 28 nations of the EU last year amounted to $15.7 trillion.¬† ¬† A Revolution How? By releasing a man made virus to cause a medical emergency and collapse the economy. ¬† Why? To destroy cash and create the need for a 'Recoinage' which will be a digital currency issued by central banks along with personal digital 'wallets'. The medical emergency will need a 'cure' and proof of having been 'cured' by means of a digital health record in order for the holder to be allowed to re-join¬†society. ¬† Then What? Your digital health record will be upgraded to a digital ID incorporating your digital wallet. From this point on whoever controls the AI will have direct control over YOU. It will allow governments to watch over all transactions made by you and to assign various tax rates, and impose upon you individual fines. Governments can also place an expiry limit on a part of your money, and require that you spend certain amounts within certain time periods. But it can also require the money to be used for specific purposes, and require that specific amounts be paid only for certain products, or that they be sourced only from certain regions. Above all, government will be in the position to cancel your ability to make all transactions with a single mouse click, and so shut you down financially. The End. ¬† ¬† In part extracted from¬†The master plan behind the Covid crisis - The Conservative Woman
×
×
  • Create New...