Jump to content
  • 0

Problem with Charts. Defaulting to 5 min charts.


Dennis1

Question

Recommended Posts

  • 0

This happened yesterday and once the markets closed, analytics were reinstated. This morning all analytics have been removed again and charts default to 5 mins.

I got this eMail from them yesterday - have contacted them again today to ask why they don't want customers to trade on volatile markets.

Due to high traffic on the site we had to prioritise dealing over analysis.  In order to maintain good execution we disabled some of the chart analysis tools. We hope to enable it again after the UK market close but it will depend on platform traffic. Apologies for the inconvenience.

Thanks for your email.
If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.
Regards,
Anton Liebenberg
Trading Services

  • Like 2
Link to comment
  • 0

This chart issue stinks, IG take money off you when you're winning, they take money from you when you're losing and then guess what .......... make it almost impossible for you to trade at other times too,

IG, I pay you for a broker service , provide the service i pay you for and have set up.

Guess what, GoMarkets havent removed their charting analyticals or chart drawings, they answer their phones too !!

Link to comment
  • 0

https://status.ig.com/

 

IG trading platform status

Chart settings issues

Monitoring - Chart settings should be working now. If settings are not re-appearing, please try refreshing your web browser to reload the platform.
Mar 10, 08:17 UTC

Investigating - We're aware that chart settings are not loading for our web platform, and we're hoping to have this resolved shortly.
Mar 10, 08:07 UTC

Link to comment
  • 0

Hey everyone, 

Massive apologies for this issue. The chart issue should now be resolved. 

After speaking with the technical team they have confirmed that we couldn't operate whilst keeping the personalised settings. 

 

1 hour ago, andysinclair said:

My charts seem to be working fine now.

However, I am very concerned with system stability during times of high volatility/volume. It seems that the IG systems can't cope and nothing seems to have been done to address this since the last outage.

An explanation of what happened and action being taken is long overdue.

Can you help? @CharlotteIG 

 

2 hours ago, TrendFollower said:

@CharlotteIG,

Even I am getting the same error of charts defaulting to 5 mins which is pretty annoying. This has been occurring for a while now and prior to the recent extreme volatility in prices. 

Would IG be kind enough to explain the reason this is happening? Once they have done this can they offer a solution to this specific problem with potential timescales for resolution?

 

I will speak with the dealing desk to get a sufficient explanation on what happened yesterday/ this morning. 

Link to comment

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
      16,232
    • Total Posts
      77,703
    • Total Members
      64,426
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    NebAnders
    Joined 19/10/21 19:10
  • Posts

    • Market data to trade on Wednesday: TSLA, IBM, ASML earnings; GBP/USD Earnings continue to dominate as traders await numbers from Metro Bank in the UK, ASML in Europe and IBM and Tesla in the US. Also watch inflation data in the UK which may seal the deal for the BoE to raise rates on 4 November. https://www.ig.com/uk/market-insight-articles/market-data-to-trade-on-wednesday--tsla--ibm--asml-earnings--gbp-211019
    • Hi @THT and @skyreach, Thanks for sharing your views on the BoE upcoming event. Just to add, Mike Riddell, a senior portfolio manager at Allianz Global Investors said “There is a lot of history that suggests bad things happen soon after yield curves start to invert, and that’s what is now priced at the front end of the UK rates curve.”   The big question from the markets now is the BoE about to make a policy mistake ? As investors are worrying over potential BoE rates mistake.   All the best - MongiIG  
    • It's very detailed here  martin lewis money saving expert . Draw the right conclusions))
×
×
  • Create New...