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Problem with Charts. Defaulting to 5 min charts.


Dennis1

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I received the same email about the charts not working due to excessive demand and think it's simply not good enough for a company responsible for so much money. Seem to have charts not updating properly today unless I refresh the browser, but might just be incredibly slow trading..?

The question I have is why don't they at least send out a system wide notification that they are experiencing problems instead of us being left pulling our hair out while the market is violently moving and we either can't log in or cant access indicators?  

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5 hours ago, Burton said:

This happened yesterday and once the markets closed, analytics were reinstated. This morning all analytics have been removed again and charts default to 5 mins.

I got this eMail from them yesterday - have contacted them again today to ask why they don't want customers to trade on volatile markets.

Due to high traffic on the site we had to prioritise dealing over analysis.  In order to maintain good execution we disabled some of the chart analysis tools. We hope to enable it again after the UK market close but it will depend on platform traffic. Apologies for the inconvenience.

Thanks for your email.
If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.
Regards,
Anton Liebenberg
Trading Services

There you have it, IG disable the chart analysis tools themselves because they can't cope with the high traffic on the site. 

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On 11/03/2020 at 09:21, MArk_B said:

The problem is back. And tech support have still not responded to my enquiry froim 2 days ago

IG Tech support PLEASE RESPOND

Here we are then almost 8 WEEKS on and the issues with charts in L2 Dealer are still here. CV-19 or not this is **** service. You've found time to rewrite the software so that the application looks as though it was designed by fisher price but still not bothered to fix the issue with charts or bother to explain why you cant

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Hi Community,

We are working towards making IG trading platform charting developments better to provide a good user trading experience.

We would appreciate it if you could take part in the poll and vote as we are continuously working on adding more chart features to our IG trading platform to make your trading experience better. 

Share your valuable & useful feedback on the blog below:

 

Thanks

 

All the best - MongiIG

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