Jump to content
The Twitter Feeds are now back on the Platform ×
  • 0

Stop losses ignored during circuit breaker and phones unavailable

Guest CrispyCris


Guest CrispyCris

Was really enjoying the platform and the ease of trading.

I had my stop losses all set up, as I am not always able to monitor my trades so I like to keep safe.

When the circuit breaker went off I had no idea how long it had locked the account for and was unable to adjust or cancel anything.

The phone service was not working... yes probably due to being overloaded from other upset clients and when the circuit breaker went back on the price had gone far beyond my stop loss and wiped out my entire account making me sick to the stomach!

It seems options like these are to protect the companies like IG and not its customers! The customer is never right here and will always lose!


Very disappointed with this service and will not use again!

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 31/03/23 21:31
  • Posts

    • Hello everyone, i am looking to hold shares long term Apple Tesla in a spreadbetting account just wounded if there is a calculation example Tesla $195.00 1 share = ? ponds per point spread bet. Thanks for any help
    • #USDCAD: Time For PullbackUSDCAD reached a key level.Testing that, the price broke and closed above the resistance line of a falling wedge pattern.I expect a pullback now.Goals: 1.355 / 1.3577  
    • Charting the Markets: 31 March The FTSE 100, DAX 40 and Nasdaq 100 surge higher on a positive outlook as EUR/USD, GBP/USD pause their ascents while USD/JPY continues to rise as the greenback appreciates. WTI remains capped by resistance, gold forms a technical triangle as Robusta coffee trades near six-month highs.   Axel Rudolph FSTA | Senior Financial Analyst, London | Publication date: Friday 31 March 2023                 This is here for you to catch up but if you have any ideas on markets or events you want us to relay to the TV team we’re more than happy to.
  • Create New...