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Stop losses ignored during circuit breaker and phones unavailable


Guest CrispyCris

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Guest CrispyCris

Was really enjoying the platform and the ease of trading.

I had my stop losses all set up, as I am not always able to monitor my trades so I like to keep safe.

When the circuit breaker went off I had no idea how long it had locked the account for and was unable to adjust or cancel anything.

The phone service was not working... yes probably due to being overloaded from other upset clients and when the circuit breaker went back on the price had gone far beyond my stop loss and wiped out my entire account making me sick to the stomach!

It seems options like these are to protect the companies like IG and not its customers! The customer is never right here and will always lose!

 

Very disappointed with this service and will not use again!

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